Triage Coordinator - Western Community Mental Health West Team

Palliative Care SA; Adelaide; On-site; AUD 133,000 - 139,000; Full time

Benefits offered by this job

Salary packaging up to $9,010 + $2,650

Professional development allowance

Multidisciplinary support and teamwork

Career progression opportunities

Flexible work options

Wellbeing support

Job summary

Central Adelaide Local Health Network is seeking a Triage Coordinator to join the Western Community Mental Health West Team. You will assess referrals, guide timely responses and support the flow of care across our community mental health team, applying trauma-informed and culturally safe care principles in collaboration with a multidisciplinary group.

You will lead clinical processes, provide expert advice, and support clinicians and carers, aligning practice with national mental health

Qualifications

• Registered Nurse with NMBA registration and at least three years' experience in mental health care.
• Graduate Diploma in Mental Health Nursing or an equivalent PsyBA-registered qualification.

Responsibilities

• Assess and triage referrals in line with clinical guidelines.
• Coordinate referral allocation and access to appropriate care.
• Provide expert mental health assessment and clinical advice.
• Work with consumers, carers, clinicians and community services.
• Lead practice improvements and support less experienced nurses.

Education

RN-3 clinical qualification (NMBA registered)

Graduate Diploma in Mental Health Nursing or equivalent

Job description

Central Adelaide Local Health Network Triage Coordinator

• Western Community Mental Health West Team, Woodville SA 5011
• Salary RN-3 $132,794 - $138,730 p.a. + super + salary packaging
• Salary AHP-3 $112,139 -$120,284 p.a. + super + salary packaging
• Full-time temporary up to 29 January 2027

Expand Your Future in Mental Health Nursing

Join the Western Community Mental Health West Team within CALHN’s Mental Health Clinical Program. Help people access timely mental health care while bringing your clinical expertise to a supportive multidisciplinary team.

• Be part of a connected, person-centred nursing community
• Support recovery-focused, trauma-informed and culturally safe care
• Collaborate across disciplines to improve consumer outcomes

About the Role

Help connect people with the right mental health care at the right time. As Triage Coordinator, you’ll assess referrals, guide timely responses and support the flow of care across our community mental health team.

• Assess and triage referrals in line with clinical guidelines.
• Coordinate referral allocation and access to appropriate care.
• Provide expert mental health assessment and clinical advice.
• Work with consumers, carers, clinicians and community services.
• Lead practice improvements and support less experienced nurses.

AHP-3 You will play a key role in supporting the delivery of high-quality, person-centred mental health services across our Community Mental Health Team. Working as an integral part of the leadership team, you will provide clinical leadership, guidance and expert support to a multidisciplinary team, helping to create a collaborative, supportive and positive workplace culture. You will coordinate clinical processes and provide clinical oversight to ensure safe, effective and consistent service delivery, while supporting clinicians to achieve the best possible outcomes for consumers, their families and carers. With a strong focus on clinical excellence, continuous improvement and evidence-based practice, you will work in partnership with the Team Manager, Head of Unit and broader leadership team to strengthen team performance, address practice and policy requirements, and contribute to the strategic and operational direction of the service. You will also have opportunities to provide direct expert clinical care, supporting people across their mental health journey through an integrated, recovery-oriented and compassionate approach.

Qualifications

• An appropriate degree or equivalent qualification which gives eligibility for full membership of the Australian Association of Social Workers or
• An appropriate Degree or equivalent qualification which entitles registration as an Occupational Therapy with Occupational Therapy Australia or
• Master’s degree in clinical psychology or equivalent qualification recognised by the PsyBA and general registration with PsyBA with an endorsed area of practice in Clinical Psychology

RN-3 You will bring your clinical expertise, passion for mental health nursing and commitment to recovery-oriented care to make a meaningful difference in the lives of consumers, their families and carers. In this rewarding role, you will provide specialist nursing care and clinical leadership within your designated team, supporting nurses to deliver safe, effective and compassionate care that achieves the best possible outcomes. You will have the opportunity to shape and enhance clinical practice through education, coaching, counselling, group work and the coordination of projects and initiatives that strengthen service quality and improve consumer experiences. Working collaboratively with multidisciplinary colleagues, other health professionals and non-government organisations, you will build strong partnerships, share your knowledge and champion evidence-based practice that reflects national mental health standards and SA Health's vision and values. This is an opportunity to inspire others, influence positive change and contribute your expertise to a supportive team that is passionate about delivering high-quality care and helping people on their journey towards improved mental health and recovery.

Qualifications

• Registered as a Nurse with the Nursing & Midwifery Board of Australia for at least three years and holds a current practising certificate.
• Holds a qualification in mental health nursing equivalent to a Graduate Diploma in Mental Health Nursing.

Why You’ll Love It Here

A great career is more than the work you do. At CALHN, you’ll have support to develop your skills and contribute to better mental health care.

• Stretch your salary – salary packaging up to $9,010 for living expenses and $2,650 for meals and entertainment, plus pre-tax super and novated lease options.
• Grow and develop – professional development allowance and pathways.
• Work together – multidisciplinary support and shared expertise.
• Progress your career – recognition and opportunities across CALHN.
• Balance your life – flexible work options available.
• Stay well – leave loading, fitness discounts and flu vaccinations.
• Enhance your wellbeing – confidential wellbeing support for you and your family.

Diversity and Inclusion

We’re committed to building an inclusive workplace where everyone feels safe, respected and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds and LGBTQIA+ communities.

Application Information

• Please refer to the attached role description for the essential educational and vocational qualifications and full requirements: 955305 RD AHP3.pdf 955305 - RD for Triage Coordinator - Western Community Mental Health West Team .pdf
• Appointment is subject to satisfactory criminal history clearances and compliant immunisation screening.
• This is a Category A position.

Curious About This Role

Contact Denise Smith, Nurse Manager
Phone: [phone]
Email: [e-mail]

Applications close

Applications close: 11:55 pm, Wednesday 25 November 2026

Job reference

Job reference: 955305

Visit the SA Health Careers website for application advice and Australian and international applicant guidelines.