Travel Sales Consultant | Outback Spirit Tours

Corporate & Office-Based; Albury City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading tourism business is seeking a Travel Sales Consultant to join the Travel Centre team in Albury, NSW. The role involves delivering unforgettable travel experiences and exceptional customer service through various communication platforms. Ideal candidates will have a passion for travel and excellent interpersonal skills, with previous experience being a plus. Benefits include career progression opportunities, discounts on travel, and a flexible working environment.

Benefits

Generous discounts on travel and experiences

Opportunities for progression

Study Assistance Policy

Employee Referral Policy

Parental Leave program

Purchased Leave policy

Private Health discounts

Employee Assistance Program

Discounts on merchandise

Flexible working environment

Qualifications

• Passion for travel and helping customers plan their holidays.
• Experience in a similar role and familiarity with reservation systems are desirable.

Responsibilities

• Deliver comprehensive travel experiences that exceed guest expectations.
• Provide exceptional customer service through phone and email.
• Offer personalized solutions tailored to guests' needs.

Skills

Excellent communication and interpersonal skills

Attention to detail

Problem-solving

Customer service

Computer proficiency

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US :

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 8 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Australia’s leading experiential tourism group, Journey Beyond , is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including : iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys : The Telegraph Station in Alice Springs and Monarto Safari Resort.

ABOUT YOU :

Are you passionate about travel and eager to share unforgettable experiences with others? If you have a talent for helping people plan their dream holidays and possess excellent communication and interpersonal skills, we want to hear from you!

We are on the lookout for a dynamic and computer‑savvy individual who is excited to learn new systems. You should have a keen eye for detail and a knack for problem‑solving. The ideal candidate thrives in a fast‑paced environment, managing a high‑volume workload while consistently delivering exceptional customer service.

Previous experience in a similar role and familiarity with reservation systems are highly desirable, but not essential.

ABOUT THE ROLE :

Outback Spirit is offering an exciting opportunity for a customer‑focused and sales‑driven individual to join our Travel Centre team in Albury, NSW.

In this role, you will be responsible for delivering a comprehensive travel experience that exceeds our guests’ expectations. As a Travel Sales Consultant, you will play a vital role in shaping the start of our guests’ unforgettable journeys.

Key responsibilities will include :

• Spend initial time getting acquainted with our team and learning about our amazing products while using our booking systems, guided by one of our talented Travel Sales Consultants.
• Deliver exceptional customer service to assist guests in planning their holiday of a lifetime through various communication platforms, including phone and email.
• Utilise your creativity and passion for the tourism industry to provide guests with detailed information about our products, offering personalised solutions and package options tailored to their needs.
• Become an expert in your field and a product ambassador, while working towards and achieving individual and team KPIs.
• Manage and produce all necessary documentation for passengers and crew, ensuring the completeness of manifests.
• Assist with rooming arrangements and handle last‑minute changes, including bookings and cancellations.

BENEFITS :

• Amazing opportunity to work in a dynamic, growing tourism business
• Generous discounts on Journey Beyond travel and experiences
• A career with opportunities for progression, transfers, and secondments
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment