Travel Counselor

CWT; South Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A global travel service company in South Australia is seeking a customer-focused professional to deliver exceptional service to travelers. Responsibilities include creating international travel arrangements and providing informed recommendations. The ideal candidate should be adaptable, fluent in English, and possess excellent communication skills, all while representing the company's brand effectively. This is a full-time position offering a dynamic work environment.

Qualifications

• Experience in the travel industry in a similar position or in a customer service center.
• Proven ability to create international travel arrangements including air hotel and ground transportation.
• Understanding and expertise in international travel requirements.

Responsibilities

• Delight the traveler/travel arranger by solving problems in a timely manner.
• Build trust and credibility by connecting with callers.
• Represent the CWT brand consistently and effectively.

Skills

Excellent communication skills

Customer focused and service oriented

Problem solver

Results-driven

Adaptable and motivated to learn

Tools

Cobol

ABAP

Job description

You delight the Traveler / travel arranger

Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.

Connect with the caller to build trust and credibility even if the person is unknown.

Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.

You build CWTs commercial value

Sell products that are of commercial value to CWT and contribute to CWTs profitability.

Remain current on value we provide to each customer.

Adapt and change as requirements of the business change.

You strengthen the CWT brand

Represent the CWT brand in how you work on a day-to-day basis.

Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.

Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler / travel arranger feel special.

Experience in the travel industry in a similar position or in a customer service center

Proven ability to create international travel arrangements including air hotel and ground transportation (at least 80% of transactions will be multi-segment multi-destination international itineraries)

Understanding and expertise in international travel requirements i.e. visas passports and immunization requirements

Excellent communication skills and follow through required to advise clients of those requirements

Ability to handle multi-cultural sometimes multi-lingual clientele

English fluent : written and verbal

Superior written and verbal communication skills (in person and on phone)

Customer focused and service oriented

Problem solver

Results-driven

Adaptable and motivated to learn

Influence and diplomacy

Proficiency in technology to research options and to complete process requirements

Key Skills

• Cobol
• Council
• Creative Production
• ABAP
• Insurance Paralegal
• Light Vehicle Driving

Employment Type : Full Time

Experience : years

Vacancy : 1