Travel Consultant ( Cruiseabout ) - St Ives, NSW

Flight Centre Careers; Ku-ring-gai Council; On-site; AUD 60,000 - 70,000; Full time

Job summary

A leading travel company seeks a passionate Travel Consultant for its St Ives location. In this role, you will leverage your customer service skills to meet sales targets and enhance customer experiences in the cruise industry. Enjoy exclusive perks like access to travel discounts and familiarization cruises. This position is ideal for ambitious individuals with a desire for growth and who excel in a dynamic environment. Join us to help others create unforgettable cruise experiences while building your own exciting career.

Benefits

Exclusive cruise discounts

Industry travel discounts

Tailored Learning & Development pathways

Corporate Social Responsibility programs

Qualifications

• Proven experience working in a customer service environment.
• Ability to meet and exceed sales targets.
• Experience in the travel or cruise industry preferred.

Responsibilities

• Quoting, booking and invoicing cruise bookings and packages.
• Meeting and exceeding monthly sales targets.
• Handling walk-in, email & telephone enquiries efficiently.

Skills

Customer service experience

Sales target achievement

Problem-solving skills

Attention to detail

Tools

GDS experience

Job description

Travel Consultant ( Cruiseabout ) - St Ives, NSW

Job no: 527910
Brand: Cruiseabout
Work type: Full time
Location: New South Wales
Categories: Sales and Customer Service

CruiseAbout are looking for experienced Cruise enthusiasts to work in our St Ives Store! Let’s turn your passion for cruise holidays into an unforgettable journey with us! 🚢✨ Join the cruise revolution and let’s make waves together! 🌊 #CruiseIntoYourDreamJob

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceeding monthly sales targets
• Support and handle walk‑in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross‑selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information to generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• GDS experience preferred
• Previous experience in the travel or cruise industry is preferred
• Exceptional focus on details, adept problem‑solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organising tasks efficiently

What you’ll Enjoy

🛳️ Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

🌏 Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide

🙋🏾♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd

👐🏽 Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‑religious minority groups and people with disability

🎉 Chart Your Course for Growth: Access tailored Learning & Development pathways, including in‑depth training on cruise products to enhance your skills

🏆 Exclusive Staff Discounts: Accessible via our employee‑only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

💎 Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

🥦 Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, and access to internal gym

🌞 Mental Health: Support and Employee Assistance Program for staff and family

🎉 Social: Regular awards nights, social team‑building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through workplace giving, volunteering and fundraising; paid parental and volunteer leave

💚 Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Advertised: 24 Nov 2025 AUS Eastern Daylight Time
Applications close: