Trauma-Informed House Lead – OOHC Care & Operations

Capital Capability Support; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Capital Capability Support seeks a House Lead to oversee day-to-day operations in a residential OOHC home in Canberra. You will anchor house standards, mentor staff, manage rosters and budgets, and coordinate daily living routines, ensuring safety, trauma-informed care and cultural safety in line with national child safety principles.

You’ll collaborate with the OSS, SM and Therapeutic Specialist to support Children and Young People.

Qualifications

• Experience delivering support to Children and Young People in residential OOHC or related human services.
• Knowledge of trauma-informed and therapeutic care approaches, and the National Principles for Child Safe Organisations.
• Understanding of mandatory reporting obligations and ACT Reportable Conduct Scheme.
• Demonstrated ability to lead house routines, manage rosters and budgets, and maintain a safe environment.
• Strong communication skills, with the ability to build effective relationships with Children and Young People, colleagues and stakeholders.
• High standards of record keeping and incident reporting.
• Current Working with Vulnerable People registration (or ability to obtain).
• Current Police Check (or ability to obtain) and driver's licence.
• Willingness to undertake Child, Youth and Families Suitability Check
• First Aid and CPR (or willingness to obtain).

Responsibilities

• Model and embed trauma-informed, therapeutic and culturally safe care; ensure adherence to policies and procedures.
• Prepare monthly rosters, including weekend coverage; coordinate casual shift filling.
• Coordinate house set-up and budget-conscious grocery orders; manage daily living routines.
• Log maintenance requests; ensure safe living environment.
• Manage house-related communications, shift notes and incident reports.
• Uphold child safety principles and support the voice of Children and Young People in decisions.
• Identify and escalate risks; participate in incident reviews with management and compliance.
• Collaborate on individual health, education and wellbeing plans with caseworkers and families.
• Maintain accurate records (shift notes, incidents, documentation) and comply with audits.
• Promote safe work practices and support staff development through coaching.

Skills

Communication

Leadership

Rostering

Budget management

Record keeping

Incident reporting

Education

Certificate IV in Child, Youth and Family Intervention (Residential and Out of Home Care) or equivalent

Job description

Capital Capability Support seeks a House Lead to oversee day-to-day operations in a residential OOHC home in Canberra. You will anchor house standards, mentor staff, manage rosters and budgets, and coordinate daily living routines, ensuring safety, trauma-informed care and cultural safety in line with national child safety principles.

You’ll collaborate with the OSS, SM and Therapeutic Specialist to support Children and Young People.