Transitions Consultant

tollgroup; City of Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Toll Group is seeking a Brisbane-based Transitions Consultant to ensure services meet contractual requirements. The role involves on-site visits to assess move scope, inventory and service delivery, plus managing defence accounts, reporting, invoicing and client presentations.

You will liaise with Providers, Case Managers and leaders to resolve issues and drive compliant, safe, and efficient moves. Ideal candidates will have attention to detail, stakeholder skills and willingness to travel

Qualifications

• Demonstrated accuracy and attention to detail with sensitive information.
• Understanding of industry loading, packing and handling practices.
• Experience in customer service with empathy and listening skills.
• Willingness to learn about the transitions industry.
• Ability to engage stakeholders and maintain positive relationships.
• Domestic travel and an Open car license.

Responsibilities

• Develop strong relationships with Providers and review mechanisms to deliver contract requirements.
• Understand RS Providers contracts, including SOR and Minimum Standards.
• Respond swiftly to service delivery issues and maintain client satisfaction.
• Promote safe working practices and ensure fit-for-purpose moves.
• Coordinate with Case Managers and Leadership on day-to-day service issues.

Skills

Accuracy and attention to detail

Spatial estimation

Customer service

Transitions industry knowledge

Stakeholder engagement

Open car license

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

Transitions Consultant - Brisbane

Job Description / The role -

The significant focus of this position is related to ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on site visits to clients' residences to determine the scope and complexity of their move/transfer through inventory analysis, customer service visits, loss and damage assessments, store house and supplier visits/inspections.

This position supports the Regional and RSC Management with the day-to-day management of the Defence Account including reporting, invoicing and presentation to Clients, Customers and Providers.

Duties and Responsibilities / a day in the life of the Transitions Consultant -

• Develop strong relationships with Providers, establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements.


• Have a working knowledge of the contractual documentation relating to RS Providers including, SOR and Minimum Standards.


• Understanding the culture of the key clients and ensuring swift response and resolution of any service delivery issues.


• Promoting and encouraging a safe working environment, assisting in ensuring a fit-for-purpose move by conducting safety conversations and gaining customer satisfaction.


• Liaise with Case Managers and Leadership team regarding any/all day-to-day service issues.


• Have a working knowledge of the contractual documentation relating to RS Providers including, SOR and Minimum Standards.

What You'll Need to Succeed:

To be successful in this role, you will need:

• Demonstrated ability to maintain a high level of accuracy and attention to detail with the ability to deal with sensitive information and work autonomously.


• Spatial estimation skills combined with a good understanding of industry loading, packing and handling practises and/or willing to learn


• Customer service experience displaying empathy, patience and listening skills.


• Knowledge of the Transitions industry and/or willing to learn.


• Ability to establish and maintain effective support and rapport with personnel at all levels.


• Strong stakeholder engagement skills, with the ability to maintain positive relationships and influence.


• Domestic travel will be required to successfully perform this role, therefore requiring an Open car license.

Toll is proud to welcome Aboriginal and Torres Strait Islander peoples and invites applications from Indigenous candidates for roles within our Managed Services division. We recognise the value of diverse perspectives and are committed to fostering an inclusive and culturally safe workplace.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges