Transformation Manager

BIG W; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Team discounts

Rewards program

Leave policy: Study Leave & Sports Rep

Job summary

BIG W is seeking a Transformation Manager to orchestrate critical operating rhythms and drive continuous improvement within our evolving retail operating model. You will partner with senior leaders and cross-functional teams across local and global hubs to shape the future of retail delivery.

Leading end-to-end planning forums and designing cross-functional rhythms, you will standardise delivery tools and protocols while guiding change management to build a high-performing, inclusive culture

Qualifications

• Experience leading transformation or portfolio management in retail/e-commerce contexts.
• Proven ability to influence executives and partner with senior leadership.
• Designing organisational execution frameworks, processes, and delivery cadences.
• Ability to translate delivery data into concise executive narratives.
• Strong commercial sense and capability to challenge leaders constructively.
• Thrives in ambiguity and builds repeatable improvement frameworks.

Responsibilities

• Lead end-to-end transformation programs aligning with strategic goals.
• Orchestrate operating rhythms across onshore and offshore hubs.
• Develop and manage a robust Delivery Tracker for quarterly priorities and OKRs.
• Standardise delivery tooling, interaction models and communication protocols.
• Design and facilitate strategy labs, rituals, and retrospectives with Product/Technology leaders.
• Champion change management to enable onshore teams to become high‑performers.

Skills

Transformation management

Executive influence

Execution frameworks

Executive storytelling

Commercial acumen

Adaptability

Job description

• Directly influence BIG W’s strategy and evolving retail operating model!
• Be a trusted thought/business partner with our BigWX (eCommerce 1P/3P) leadership teams.
• Co-design, activate and deliver business critical programs of work!

• Directly influence BIG W’s strategy and evolving retail operating model!
• Be a trusted thought/business partner with our BigWX (eCommerce 1P/3P) leadership teams.
• Co-design, activate and deliver business critical programs of work!
• Surry Hills/Bella Vista based. Flexible / Hybrid Work Arrangement.

Welcome to BIG W

For over 50 years, we’ve been helping Aussie families find those little wins. Who makes it all happen? Our team. They’re our biggest asset, the heart of everything we do. From new ideas to big energy and genuine care, they bring it every day, on every shift, at every shelf and in every customer moment.

We’re part of the largest Australian employer group, a community icon, and our scale opens the door to career possibilities as big as your ambition. Whether you’re on the shop floor, in one of our dynamic support offices, or a bustling distribution centre, we’ll back you to grow, make an impact, and feel proud to be part of something that truly matters.

What You’ll Do

As a transformation Manager at BIG W, you will orchestrate critical operating rhythms, lead distributed cross-functional teams across local and global hubs, and drive continuous improvement to accelerate performance. This pivotal role positions you as an enablement partner to senior leadership, shaping the future of retail delivery in an evolving operating model.

• Lead end-to-end delivery of strategic planning forums, including Small Room Planning, Big Room Planning, and Quarterly Delivery Cycles.
• Design cross-functional operating rhythms integrating onshore and offshore teams.
• Develop and manage a robust Delivery Tracker to ensure transparent visibility into quarterly priorities and track performance against strategic OKRs.
• Standardise delivery tooling, interaction models, and communication protocols to optimise collaboration across distributed global hubs.
• Design and facilitate strategic business function labs, inception rituals, and retrospectives alongside Product and Technology leaders.
• Champion change management strategies to transition onshore teams into effective orchestrators while building a high‑performing, inclusive culture.

What You’ll Bring

• Demonstrated transformation or portfolio management experience, ideally within a retail, e-commerce, or marketplace environment.
• Exceptional executive influence with a proven track record of partnering with senior leadership in complex matrix environments.
• Deep expertise in designing organisational execution frameworks, process management models, and delivery cadences.
• High-impact communication skills, with the ability to translate complex delivery data into sharp executive narratives.
• Commercial acumen and confidence to constructively challenge leaders, unblock delivery bottlenecks, and align teams around enterprise goals.
• High adaptability and first‑principles thinking, thriving in ambiguity while building repeatable frameworks for continuous improvement.

What You’ll Experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
• Commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in‑person connection and balancing the flexibility that remote working provides for our teams
• A progressive and competitive leave policy that gives you more space for what matters to you, including but not limited to Study Leave and Sports Representation Leave
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose‑driven work

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group