Transformation Director

kraken; Melbourne; In loco; AUD 120.000 - 170.000; Tempo pieno

Descrizione del lavoro

Kraken is seeking a Senior Client Implementation Manager to lead large-scale transformation programs for utility clients in Australia. You will drive Build-Operate-Transfer programs, align technology and operations, and set governance to ensure value delivery.

You will build trusted relationships with C-suite executives, manage cross-functional teams, and communicate progress to stakeholders while mitigating risk and accelerating outcomes. Travel to client sites will be required.

Competenze

• Experience in Australian utilities sector is highly desirable.
• Proven track record of leading significant business transformation projects, ideally within utilities or similar complex industries.
• Demonstrated ability to present and negotiating with C-suite executives, and to initiate strategic discussions.
• Pragmatic and effective problem solver, capable of focussing efforts on critical priorities.
• Strong client-centric approach with a focus on understanding and enabling client success while demonstrating the ability to manage expectations.
• Collaborative team player with experience working effectively across local and global teams.
• Excellent communication and facilitation skills. You are well respected with a natural gravitas.
• Strong client and quality focus, with a proven ability to build and enhance customer relationships.
• Willingness to undertake travel to build face-to-face relationships with clients and internal teams.

Mansioni

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation.
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk.
• Develop deep relationships with our C-suite client executives.
• Communicate effectively to stakeholders at all levels, both internally and externally.
• Continuously demonstrate Kraken's business value to the client and build a governance model which can last once the implementation program is completed.
• Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations.
• Understand the program details and report progress to the client and internal stakeholders.
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

Conoscenze

C-suite engagement

Program governance

Stakeholder management

Change management

Client-centric

Cross-functional

Descrizione del lavoro

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It's an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken Customer

What we do:build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it:future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

What you'll do

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep relationships with our C-suite client executives
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken's business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations
• Understand the program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

What you'll need

• Experience in Australian utilities sector is highly desirable
• Proven track record of leading significant business transformation projects, ideally within utilities or similar complex industries
• Demonstrated ability to present and negotiating with C-suite executives, and to initiate strategic discussions
• Pragmatic and effective problem solver, capable of focussing efforts on critical priorities
• Strong client-centric approach with a focus on understanding and enabling client success while demonstrating the ability to manage expectations.
• Collaborative team player with experience working effectively across local and global teams.
• Excellent communication and facilitation skills. You are well respected with a natural gravitas.
• Strong client and quality focus, with a proven ability to build and enhance customer relationships
• Willingness to undertake travel to build face-to-face relationships with clients and internal teams.

Our culture

• Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people.
• To fit well at Kraken, you'll also be: Passionate about helping clients (without them, we don't exist)
• Passionate about technology (we are a tech business disrupting energy)
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)
• Confident in decision-making
• Supportive
• Approachable and fun to work with
• Inclusive
• Resilient, working well under pressure
• Believe in big ambitions and small egos

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [e-mail]. We'll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we're looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.