Transfer Agency Senior Specialist

Janus Henderson; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid working

Volunteer time

Professional development

Parental leave

Headspace subscription

ClassPass

Employee events

Job summary

Janus Henderson Group in Sydney is seeking a senior specialist in Australia Fund Operations to oversee the Australian unit registry operating model and support stakeholders and service-provider relationships within a global Transfer Agency function.

You will work with colleagues across regions to optimize the operating model, manage daily processes, oversee outsourced registry services, and drive changes that balance local obligations with global capabilities.

Qualifications

• At least 10 years hands-on experience in funds management unit registry and client servicing.
• Demonstrated ability in managing outsourced unit registry services with best practices.
• RG146 compliant with Australian managed investment schemes operating framework.
• Strong interpersonal and service-centric mindset.

Responsibilities

• Manage critical and time-sensitive daily processes to support the unit registry function.
• Perform day-to-day oversight of outsourced unit registry services.
• Maintain a close relationship with our service provider working in partnership to deliver high service to clients.
• Support internal stakeholders across our Client Product Group representing institutional and intermediary clients.
• Identify and drive change initiatives to optimize the operating model balancing local obligations with global capabilities.
• Carry out other duties as assigned.

Skills

Unit registry exp

Outsourced services

RG146 compliance

Interpersonal skills

Problem solving

Global collaboration

Attention to detail

Project management

Mentoring

Regulatory understanding

Tools

Microsoft Office

AI tooling

Job description

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

You will be the senior specialist within Australia Fund Operations, providing broad oversight of the Australian unit registry operating model and supporting local stakeholders, clients and service-provider relationships. You will work closely with colleagues in other regions as part of a global Transfer Agency function optimizing local expertise and leveraging global synergies.

• Manage critical and time sensitive daily processes to support the unit registry function
• Perform day-to-day oversight of outsourced unit registry services
• Maintain a close relationship with our service provider working in partnership to deliver consistently high service to our clients
• Support internal stakeholders across our Client Product Group representing institutional and intermediary clients
• Identify and drive change initiatives to optimize our operating model balancing local obligations with global capabilities
• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• All employee events including networking opportunities and social activities

Must have skills

• At least 10 years hands-on experience in funds management unit registry and client servicing functions
• Demonstrated ability in managing all aspects of outsourced services with unit registry providers with ‘best practice’ knowledge across systems and processes
• RG146 compliant with broad understanding of Australian managed investment schemes’ operating framework, regulatory obligations and industry standards
• Strong interpersonal skills with a service-centric mindset
• Solid judgement, logical problem-solving ability and a commitment to continuously improving services, processes and operating models
• Ability to work across global teams and time zones building relationships with colleagues outside Australia and leveraging a global model where practical
• High attention to detail, commitment to meeting deadlines and sense of urgency in resolving issues for clients
• Project management skills and experience in driving small to medium projects relevant to the unit registry function
• Experience in influencing and mentoring colleagues
• Alignment with Janus Henderson Investors’ mission, values and purpose.

Nice to have skills

• Proficiency with Microsoft application suite and AI tooling
• Familiarity with Australian AML/CTF requirements, investor onboarding processes, ongoing monitoring and escalation governance
• Experience supporting fund launches, transitions, RFP activity, service provider changes, and significant transformation initiatives
• Ability to work autonomously while contributing to a close-knit Fund Operations team, with a willingness to support colleagues and assist where needed.

Supervisory responsibilities

No

Potential for growth

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.