Training Support Specialist (Leonardo)

Luxottica; North Sydney Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading global eyewear company is seeking a Leonardo Support Specialist to enhance engagement with the Leonardo platform and provide high-quality reporting. The ideal candidate has strong Excel skills, excellent communication abilities, and is highly organised. This full-time contract offers a dynamic work environment at the North Sydney office, with competitive benefits including product discounts and wellness amenities.

Benefits

$1,500 product allowance

Up to 50% off various eyewear brands

Wellness amenities such as yoga classes

Volunteering opportunities with charity

Hybrid working options

Qualifications

• Strong Microsoft Excel skills including pivot tables and formulas are essential.
• Excellent communication skills are necessary for this role.
• Highly organised and detail-oriented approach required.

Responsibilities

• Support deployment and maintenance of Leonardo processes.
• Generate and distribute reporting on Leonardo engagement and usage.
• Collate data using Excel and Leonardo Power BI Reporting.

Skills

Strong Microsoft Excel skills

Excellent written and verbal communication skills

Highly organised with attention to detail

Prior experience in a retail environment

Tools

Power BI Reporting

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray‑Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting‑edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray‑Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

The Leonardo Support Specialist is a proactive, detail‑driven role perfect for someone who is passionate about training, systems, reporting, and communication. This position offers the opportunity to build hands‑on experience in a fast‑paced, supportive environment while contributing to meaningful business outcomes.

Working closely with the Leonardo Lead and the wider Leonardo ANZ Training team, you will play a key role in supporting and coordinating initiatives across both Retail and Professional Solutions channels. You will help drive the effective execution of system processes, enhance engagement with the Leonardo platform, and deliver high‑quality reporting and communication support across the business.

Please note, this is a 12 month FTC.

Your responsibilities

• Support the deployment and maintenance of Leonardo processes, including documentation and any change communications.
• Generate and distribute regular reporting (weekly, monthly, and ad hoc) on Leonardo engagement, usage, and performance.
• Use Excel and Leonardo Power BI Reporting to collate data and deliver engagement insights to the business.
• Support Professional Solutions in providing reports on program completions as requested.
• Coordinate internal communications to stores (smartly) and PS and Retail sales teams regarding new Leonardo training modules, updates, and system changes.
• Support the rollout of training incentives and engagement activities across Retail and Professional Solutions channels.
• Assist the Leonardo ANZ team with planning and coordination of training events.
• Support cross‑functional collaboration with Store Excellence, Retail Operations, and HR as needed.

About you

• Strong Microsoft Excel skills (pivot tables, formulas, data manipulation) with exposure to Power BI desirable.
• Excellent written and verbal communication skills.
• Highly organised with strong attention to detail and ability to manage multiple tasks.
• Prior experience in a retail or wholesale environment (desirable but not essential).
• Understanding and advocacy of Leonardo highly desirable.

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head‑office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray‑Ban, Laubman & Pank and EyeQ.
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including a reformer Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafés, a major shopping centre and close to public transport facilities.
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network.
• Complimentary full‑time concierge services offering an exclusive hotel‑style experience.
• Options for a hybrid working environment.

Next Steps

To be considered for this opportunity, please click apply and send your resume (and cover letter) today.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team‑first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and for each other.