Training Administrator

Auto & General; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

Parental leave

Learning and development opportunities

Wellbeing support

On-site events

Job summary

Auto & General is seeking a Training Administrator for Motor Claims & Assessing to coordinate learning activities within the Technical Training Team. You’ll manage end-to-end scheduling, enrolments, logistics, reporting and communications to ensure programs are well planned, delivered on time and aligned to business goals.

This role provides administrative support across onboarding, ongoing training and material management, enabling technical trainers and leaders to focus on capability building.

Qualifications

• Experience in data entry, administrative, coordination or support roles.
• Experience managing schedules, records and communications in a fast-paced environment.
• Experience in motor claims or general insurance (desirable).

Responsibilities

• Maintain accurate training records, attendance, completion data and reporting.
• Build and maintain training schedules, enrolments and session logistics.
• Coordinate training requests, learner communications and consultant support.
• Assist in updating learning materials for onboarding and upskilling.
• Liaise with Technical Trainers and stakeholders to ensure well-prepared delivery.
• Maintain governance-aligned training documentation and escalate gaps.

Skills

Data entry

Administrative support

Scheduling

Communication

Reporting

Governance

Liaising with stakeholders

Team collaboration

Attention to detail

Education

Experience in admin/coordination roles

Tools

LMS system

Job description

Job Category

Administration

Employee Type

Permanent (PERM)

Travel

20%

Manage Others

No

4 Years

Contact Name

Contact Phone

.

Contact Email

**********@autogeneral.com.au

The role

The Training Administrator for Motor Claims & Assessing supports the delivery and coordination of learning activities within the Technical Training Team. This role bridges operational needs with technical trainers, ensuring training is well-organised, consistently delivered, and aligned to business goals.

The Training Administrator enables the team to operate effectively by managing end-to-end coordination of training schedules, enrolments, logistics, reporting and communications. They provide administrative and operational support across onboarding programs, ongoing training and material management, allowing technical trainers and leaders to focus on building capability within Motor Claims & Assessing.

What you’ll be doing

• Maintain accurate training records, attendance, completion data and reporting to support performance tracking and compliance.
• Build and maintain training schedules, enrolments and session logistics for Motor Claims & Assessing.
• Coordinate training requests, learner communications and consultant support across the department.
• Assist in the continuous improvement and maintenance of learning materials to support onboarding and upskilling.
• Liaise with Technical Trainers, Team Leaders and stakeholders to ensure training delivery is well-prepared, including calendar management.
• Maintain training documentation in line with governance and compliance requirements, escalating any gaps or risks to the Technical Training & Development Manager.

What experience you’ll bring

• Previous experience in a data entry, administrative, coordination or support role.
• Experience managing schedules, records and communications in a fast-paced environment.
• Experience in or exposure to motor claims or general insurance, with an understanding of associated compliance and legislative obligations (desirable).

Skills

• Familiarity with entering and reviewing data within the organisations LMS system.
• Clear and professional written and verbal communication skills.
• Strong administrative and organisational skills with the ability to manage multiple tasks, schedules and priorities simultaneously.
• Ability to liaise effectively with stakeholders such as trainers, team leaders and managers across the department.
• Ability to compile and present basic reporting and data accurately.
• Collaborative team player who works well within a team environment.
• High attention to detail in maintaining accurate records, data and documentation.
• Actively embraces a continuous learning mindset, eagerly seeking and applying feedback to drive personal and professional growth.
• Thrives in a collaborative team environment, actively contributing to a supportive culture and working cohesively with colleagues to achieve shared objectives.
• Demonstrates high adaptability, embracing new processes, technologies, and evolving priorities with flexibility and a positive, proactive approach.
• Operates with a high degree of integrity and professionalism, taking accountability for actions and upholding ethical standards in all interactions.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.