Trainee Customer Field Technician I Ballina

Nbn Co; Sydney; Sur place; AUD 66 000 - 89 000; Plein temps

Avantages offerts par ce poste

Paid traineeship

Nationally recognised qualification (s

18 weeks of paid parental leave

Résumé du poste

nbn is seeking to attract more Women and First Nations individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. The role focuses on field work connecting customers to the internet and earning while you learn.

You will be employed full-time with leave entitlements while working toward a nationally recognised qualification, paid for by nbn, supported by experts in the field to become a Customer Field Technician.

Qualifications

• Demonstrates a passion for customer service and learning.
• Ability to work independently in field environments.
• Willingness to gain hands-on skills through on-job training and coursework.

Responsabilités

• Assist in connecting customers to the internet in the field.
• Be employed on a permanent full-time basis with leave entitlements.
• Pursue a Cert III in Telecommunications Technology over the 12-month traineeship.
• Be supported by field experts to complete your traineeship and develop as a Customer Field Technician.

Connaissances

Customer service

Driver's license

Independent work

Formation

Cert III in Telecommunications Technology

Description du poste

Job Expectations

nbn is seeking to attract more Women and First Nations individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability, increase cultural equality, and enhance the diversity of our operations teams, for the benefit of our workforce, customers, and communities.

Our Field Service teams are nbn’s professional, trusted, and essential customer-facing workforce. They’re the friendly faces, confident voices, and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, learning, developing, and building skills as they turn their passion into practice every day. They contribute to something important and lasting - a network that spans our country, bringing unlimited possibilities to Australian homes and

businesses.

As a Trainee Customer Field Technician, you will:

• Work in the field helping to connect customers to the internet
• Be employed on a permanent full-time basis with leave entitlements
• Work towards a Cert III in Telecommunications Technology over the 12-month traineeship
• Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician

You will be rewarded with:

• An award-winning traineeship program where you will get paid while you learn
• Competitive Salary of $77,330 inclusive of Superannuation
• Working primarily in the field, learning on the job alongside our many experts
• Achieving a nationally recognised qualification, paid for by nbn
• Embarking on a versatile and valuable career steppingstone
• An nbn work vehicle and all the tools, clothing and safety equipment you need
• Being part of an inclusive work culture that prioritises balance and wellbeing, and
• 18 weeks of paid parental leave

You’ll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you’re out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre.

A bit about you

To get the most out of this traineeship, you’ll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver’s license. A passion for customer service and an appetite for working independently and at pace will set you up for even more success. We’ll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid.

Inspired to learn more?

nbn’s free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day - from the comfort of your own home. Please visit our Digital Work experience to get real life insights into the role. This will form part of your application process and will be required to progress further.

Application Process

You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.