Trainee Customer Field Technician

NBN Co; Sydney; On-site; AUD 66,000 - 89,000; Full time

Benefits offered by this job

Paid on-the-job training

18 weeks paid parental leave

Company vehicle and tools

Job summary

nbn Co Limited invites applications for a permanent, full-time Trainee Customer Field Technician in Sydney. You’ll work in the field connecting customers to the internet and gain practical hands-on experience alongside our experts.

Over a 12-month Traineeship you’ll study Cert III in Telecommunications Technology, with on-the-job support, a company vehicle and all tools and safety equipment provided. You’ll also enjoy 18 weeks of paid parental leave and a workplace culture focused on balance and

Qualifications

• Customer service mindset and strong communication.
• Willingness to learn on the job and adapt in field roles.
• Must have a valid driver's license and full working rights in Australia.

Responsibilities

• Work in the field connecting customers to the internet.
• Learn and perform field technician tasks under expert supervision.
• Participate in a 12-month Traineeship toward a Cert III in Telecommunications Technology.

Skills

Customer service

Driver's license

Willingness to learn

Education

Cert III in Telecommunications Technology

Job description

nbn is seeking to attract more Women and First Nations individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability, increase cultural equality, and enhance the diversity of our operations teams, for the benefit of our workforce, customers, and communities.

Our Field Service teams are nbn’s professional, trusted, and essential customer-facing workforce. They’re the friendly faces, confident voices, and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, learning, developing, and building skills as they turn their passion into practice every day. They contribute to something important and lasting - a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.

As a Trainee Customer Field Technician, you will:

Work in the field helping to connect customers to the internet

Be employed on a permanent full-time basis with leave entitlements

Work towards a Cert III in Telecommunications Technology over the 12-month traineeship

Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician

You will be rewarded with:

An award-winning traineeship program where you will get paid while you learn

Competitive Salary of $77,330 inclusive of Superannuation

Working primarily in the field, learning on the job alongside our many experts

Achieving a nationally recognised qualification, paid for by nbn

Embarking on a versatile and valuable career steppingstone

An nbn work vehicle and all the tools, clothing and safety equipment you need

Being part of an inclusive work culture that prioritises balance and wellbeing, and

18 weeks of paid parental leave

You’ll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you’re out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre.

A bit about you

To get the most out of this traineeship, you’ll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver’s license. A passion for customer service and an appetite for working independently and at pace will set you up for even more success. We’ll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid.

Inspired to learn more?

nbn’s free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day – from the comfort of your own home. Please visit our Digital Work experience to get real life insights into the role. This will form part of your application process and will be required to progress further.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this role is a permanent opportunity and applications will close at midnight on Tuesday 17th November.

To be eligible for this role, you must have full working rights in Australia.

The filling of these positions is intended to constitute a special measure under, section 7D of the Sex DiscriminationAct 1984 (Cth), and section 31 of the Equal Opportunity Act 1984 (WA), section 27 of the Discrimination Act 1991 (ACT), section 57 of the Anti-Discrimination Act 1996 (NT), section 105 of the Anti-Discrimination Act 1991 (Qld), section 47 of the Equal Opportunity Act 1984 (SA), section 26 of the Anti-Discrimination Act 1998 (Tas), and section 12 of the Equal Opportunity Act 2010 (Vic).

Additionally, under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8, 25 and 51 of the Anti-Discrimination Act 1977 (NSW) to NBN Co Limited to:

• “designate, advertise and recruit Aboriginal and Torres Strait Islander people only for the role of Customer Field Technician Trainee”; and
• “designate, advertise and recruit women only for the role of Customer Field Technician Trainee in pursuance of its target to reach 70% women recruits in CFT Trainee roles and 40% women in leadership positions, and in support of its intention to increase the representation of women in Field-based roles to closer to 50%”.

The positions are therefore only open to First Nations people and to women.

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