Trade Counter Assistant - Tweed Heads

Reece Civil; Tweed Heads; On-site; AUD 50,000 - 60,000; Full time

Job summary

A leading plumbing supplier is seeking a Trade Counter team member in Tweed Heads to support plumbers and tradespeople. Responsibilities include providing customer service, managing quotes, and maintaining store organization. Candidates should have retail sales experience, strong customer service skills, and a clean driver’s license. The company offers performance-based bonuses, paid annual leave, and ongoing development programs. This role is ideal for those looking to grow in their career within a supportive environment.

Benefits

Performance based bonuses

Paid annual leave

Continuous learning and development programs

Generous discounts for renovations

Reece Boost cashback and discounts

Paid parental leave

Qualifications

• Experience in retail sales or customer service is preferred.
• Ability to assist customers both in-person and over the phone.
• Must have a clean, valid driver’s license.

Responsibilities

• Provide customer service and product information.
• Manage quotes for customers in person and over the phone.
• Perform stock control activities and ensure branch tidiness.

Skills

Customer service

Retail sales experience

Computer skills

Organizational skills

Job description

About Reece Plumbing

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally.

For over 100 years, we've supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

About The Role

As part of the Trade Counter team in Tweed Heads, you'll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly.

A Typical Day Involves

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Help keep the branch tidy and safe
• Make deliveries to customers using a company vehicle

We’d love to hear from you if you’re someone who :

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
• Can pick orders, maintain shop floor displays and ensure information provided is accurate
• Can use a computer and is happy to learn new systems
• Has a clean, valid driver’s licence and is open to working various shifts, including weekends
• Wants to develop their career - either locally, within our network or head office

Our Perks And Benefits

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

What happens next!

After submitting your application, you'll be invited to participate in a brief chat interview.

Think of it as your first interview, but without the usual pressure.

This relaxed, flexible alternative to a phone interview involves answering 5 questions and should take about minutes.

It’s best to complete it within 24 hours.

Don't worry about time constraints; you can take it at your own pace and even pause and return later.

Once finished, you'll receive a personality profile highlighting your strengths.

Please check your junk or spam folder if you don't see the invitation in your inbox.

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States.

Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference.

And that's the secret to our success; having the right people, with the right attitude in the right roles.

This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.