Third Party Implementation Manager

AustralianSuper Pty Ltd; Melbourne; Híbrido; AUD 150.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid work

Career development

Generous leave entitlements

Descripción de la vacante

AustralianSuper is seeking a Third-Party Implementation Manager to oversee the deployment of technologies owned or operated by external suppliers within our environment.

You will coordinate across Member Platforms, Technology, Digital & Data, and external vendors to align scope, dependencies, controls and operational impacts for seamless transitions into BAU. Strong delivery, risk, and stakeholder management are essential in a complex enterprise setting.

Formación

• Proven experience delivering or coordinating technology implementations in a complex enterprise environment.
• Demonstrated experience working with third-party suppliers, vendor-managed technologies or externally provided platforms.
• Strong project delivery capability encompassing planning, implementation tracking, dependency management and stakeholder reporting.
• Change management experience covering business impact assessment, stakeholder engagement, release readiness and operational transition.
• Sound knowledge of technology operations, service management and transition-to-operations practices.
• Strong written and verbal communication skills, with the ability to explain technical and operational matters to a business audience.

Responsabilidades

• Facilitate the technical implementation of third-party technologies into the AustralianSuper environment.
• Partner with suppliers, internal technology teams and business stakeholders to define AustralianSuper-specific scope, dependencies, controls and operational impacts.
• Coordinate implementation planning across systems, integrations, environments, access requirements, data flows, testing and release activities.
• Manage implementation risks, issues, dependencies and decisions, escalating them clearly and promptly when required.
• Assess business and operational impacts, including service continuity, risks, member impacts, support arrangements and transition requirements.
• Coordinate readiness assessments, implementation checkpoints, go or no-go inputs and post-implementation reviews.
• Ensure documentation, knowledge transfer, monitoring, testing evidence and operational acceptance arrangements are in place before transition to business-as-usual operations.

Conocimientos

Vendor management

Change management

Stakeholder reporting

Project delivery

Communication

Risk management

AI tooling

Educación

Tertiary qualification in technology/business

Herramientas

PRINCE2

PMP

Descripción del empleo

Third Party Implementation Manager

Permanent, full-time position

Flexible, hybrid working environment

Lead the implementation of third-party technology solutions across the Fund

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role

As Third-Party Implementation Manager, you will facilitate the implementation of technologies owned, provided or operated by third-party suppliers within the AustralianSuper environment.

Working across Member Platforms, Technology, Digital & Data, business operations and external suppliers, you will bring together technical and non-technical stakeholders to ensure implementation activities are coordinated, controlled and operationally sustainable.

You will review and enhance supplier implementation plans, identify AustralianSuper-specific requirements and manage the dependencies, risks and readiness activities required to support an effective transition into business-as-usual operations.

In this role, you’ll

• Facilitate the technical implementation of third-party technologies into the AustralianSuper environment.
• Partner with suppliers, internal technology teams and business stakeholders to define AustralianSuper-specific scope, dependencies, controls and operational impacts.
• Coordinate implementation planning across systems, integrations, environments, access requirements, data flows, testing and release activities.
• Manage implementation risks, issues, dependencies and decisions, escalating them clearly and promptly when required.
• Assess business and operational impacts, including service continuity, risks, member impacts, support arrangements and transition requirements.
• Coordinate readiness assessments, implementation checkpoints, go or no-go inputs and post-implementation reviews.
• Ensure documentation, knowledge transfer, monitoring, testing evidence and operational acceptance arrangements are in place before transition to business-as-usual operations.

What You’ll Need

• Proven experience delivering or coordinating technology implementations in a complex enterprise environment.
• Demonstrated experience working with third-party suppliers, vendor-managed technologies or externally provided platforms.
• Strong project delivery capability encompassing planning, implementation tracking, dependency management and stakeholder reporting.
• Change management experience covering business impact assessment, stakeholder engagement, release readiness and operational transition.
• Sound knowledge of technology operations, service management and transition-to-operations practices.
• Strong written and verbal communication skills, with the ability to explain technical and operational matters to a business audience.
• The ability to influence without direct authority and coordinate across vendors, technical teams, operations, risk, security and business stakeholders.
• Ability to identify, mitigate and manage risks, especially as they relate to business process and business operations.
• Exposure and use of AI tooling beneficial
• A relevant tertiary qualification in technology, business, information systems, project management or a related discipline is desirable. Project delivery or change management certification, such as PRINCE2, PMP or an equivalent qualification, is also desirable.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

Progress powered by purpose.

https://www.australiansuper.com/careers/candidate-privacy-notice

AustralianSuper may use AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead.

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

About Us

The AustralianSuper Story

As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome . We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.

We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.

Australian or New Zealand citizenship or Australian permanent residency status is required.