Tenant Participation Officer

NSW Department of Communities and Justice; Blacktown; Hybrid; AUD 103,000 - 114,000; Part time

Job summary

The NSW Department of Communities and Justice is seeking a Tenant Participation Officer for Mount Druitt, offering a hybrid role with 80% in office and travel across Western Sydney. This temporary assignment comprises two positions until June 2027, with Grade 5/6 salary.

You will lead community engagement initiatives, develop tenant feedback systems, coordinate meetings with councils, police and education partners, and support service improvement to promote sustainable tenancies and stronger

Qualifications

• Coordinate community engagement activities and events.
• Develop tenant feedback systems and advisory arrangements.
• Organise community meetings and liaise with external stakeholders.
• Contribute to social planning and community empowerment initiatives.

Responsibilities

• Coordinate and assist in community-based projects to boost resident participation.
• Develop and implement tenant feedback mechanisms with residents, government and NGO partners.
• Organise community meetings and network with councils, police and Indigenous agencies.
• Contribute to strategic social plans and tenant empowerment planning.

Skills

Community engagement

Event coordination

Stakeholder communications

Administrative support

Job description

• Location – Mount Druitt Based Hybrid 80% in office (travel across Western Sydney)
• Employment type – Temporary – 2 Roles until June 2027
• Grade/Salary – Grade 5/6 $102,936 - $113,579

Tenant Participation Officer

The Tenant Participation Officer coordinates the development and delivery of tenant engagement initiatives that amplify tenant voices, support service improvement, and enhance community wellbeing. The role also manages key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities.

What You’ll Do

• Coordinate and assist in the development of community-based projects and activities to facilitate increased participation of residents in community capacity building and neighbourhood activities.
• Develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community.
• Organise and contribute to community meetings and workshops and network with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups.
• Contribute to the design, implementation, monitoring and review of strategic social plans and contribute to community / client suggestion feasibility reviews.
• Contribute to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities.
• Assist in identifying social infrastructure needs (both physical and non-physical) within the community and develop innovative strategies and programs to address such.
• Continuously growing tenant engagement through the ongoing facilitation and professional governance of the Neighbourhood Advisory Boards and other mediums.
• Undertake associated administrative duties.

What We’re Looking For

• Proven ability to organise community engagement activities, including meet and greets, community forums, outreach sessions and local events.
• Strong administration and project support skills, including coordinating meetings, venue bookings, catering, stakeholder communications, surveys, action tracking and records management.
• Well-developed written communication skills with experience preparing flyers, promotional content, SMS communications, reports, feedback summaries and other engagement materials.
• Ability to build productive relationships with tenants, community groups, government agencies and service providers, while supporting initiatives that improve tenant participation, community connection and access to services.

Download the role description.

Western Sydney is one of Australia's most culturally diverse regions, with almost half of residents born overseas (49.6%) and nearly half speaking a language other than English at home (47.6%). Our communities also have a strong Aboriginal and Torres Strait Islander presence, with 12.7% of residents identifying as Aboriginal and Torres Strait Islander peoples.

We believe our workforce should reflect the communities we serve and therefore we warmly encourage applications and expressions of interest from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.

Applicants are invited to provide a brief statement outlining their experience, connection to, or understanding of the diverse communities of Western Sydney, including Aboriginal and Torres Strait Islander and culturally and linguistically diverse communities, and how this would support them in the role.

Applications close

30 September 2026 at 11:59pm AEST.

Other Information

This opportunity is only available to ongoing or temporary DCJ employees. Contractors are not eligible to apply.

If you’ve got a question about the role or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact the hiring manager Kyle Wiebe or at [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Thank you for your interest in this role. We look forward to receiving your application.