Tenancy Management Officer

Anglicare Central Queensland; Longreach Regional; On-site; AUD 60,000 - 80,000; Part time

Job summary

A leading not-for-profit housing provider in Longreach is seeking a compassionate Tenancy Management Officer to support residents in maintaining secure tenancies. In this part-time role, you will guide tenants throughout their housing journey, handle tenancy documentation, and collaborate with community partners to address tenant needs. The ideal candidate must hold either a Real Estate Salesperson Certificate or a Certificate IV in Community Services, along with strong relationship-building and organizational skills.

Benefits

Salary sacrifice for part-time employees

Access to health and wellness programs

Supportive management team

Professional development opportunities

Qualifications

• Genuine desire to make a difference in lives of Central Queenslanders.
• Experience working within high-performance frameworks.
• Ability to manage multiple stakeholders effectively.

Responsibilities

• Provide empathetic support to residents throughout their housing journey.
• Manage all aspects of tenancy including allocations and inspections.
• Collaborate with support providers to address complex needs.

Skills

Relationship building

Time management

Communication

Problem-solving

Education

Real Estate Salesperson Certificate or Certificate IV in Community Services

Job description

$44 p / h + superannuation + salary sacrifice

Part-time (20 hrs p / fortnight)

Fixed-term position

About the role :

At Anglicare Central Queensland , we believe that everyone deserves a place to call home . As a leading not-for-profit housing provider, we’re committed to building inclusive, vibrant communities where people feel safe, supported and empowered to thrive.

We’re looking for a compassionate and proactive Tenancy Management Officer to join our Community Housing Team. In this pivotal role, you’ll help residents maintain secure and sustainable tenancies, working closely with tenants, support services and community partners to deliver respectful, person-centred housing solutions that make a lasting difference.

What will a typical day look like?

• Provide empathetic support to residents throughout their housing journey
• Manage all aspects of tenancy – from allocations and inspections to documentation and exit planning
• Collaborate with support providers to address complex needs and promote tenancy sustainability.
• Monitor rent payments and manage arrears with fairness and consistency.
• Build strong partnerships with external agencies and safety networks
• Contribute to service improvements that align with our strategic goals.

Mandatory Requirements :

• Real Estate Salesperson Certificate or Certificate IV in Community Services and relevant experience.

Who we are :

For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.

AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role :

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

Other Requirements :

• Full COVID-19 Vaccination
• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

What are the benefits of working for AnglicareCQ?

We have a common purpose throughout our organisationto serve the people of Central Queensland, to help themlive their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

• We offer attractive salary sacrifice to all part-time employees.
• We offer the opportunity to work within an organisation committed to social change.
• We have a supportive and pragmatic management team.
• Professional development and study are encouraged and supported.
• We offer a professional work environment filled with passionate, diverse and driven people.
• We provide access to health and wellness programs for all staff.

Ready to make a difference?

If you’re driven by purpose and want your work to change lives, we’d love to hear from you. Please submit your resume and covering letter (max. 2 pages) addressing the selection criteria outlined in the position description.

Applications should be submitted by 8am, Monday, 5 January 2026.

Attachments :

• Information Guide for Applicants.pdf
• PD Tenancy Management Officer PT.pdf