Telstra Retail: Part Time Customer Service & Sales Consultant ALTONA GATE

Telstra Limited; Melbourne; On-site; AUD 39,000 - 56,000; Part time

Benefits offered by this job

Telstra discounts

16 weeks parental leave

Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave purchase (up to 4 wks

12% Superannuation

Training & career growth

Flexible working hours

Job summary

Telstra is hiring a Retail Consultant in Melbourne to deliver exceptional customer experiences, assist with product selection and service activation, and troubleshoot basic issues. You will contribute to customer satisfaction and support store performance.

You will engage customers, stay updated on Telstra products, and use consultative selling to meet targets while maintaining a welcoming store environment. Flexible hours apply with supportive parental leave and development opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to understand customer needs and provide solutions.
• Experience in retail or service environment is a plus.
• Positive, can-do attitude and resilience in a busy store.

Responsibilities

• Assist customers with product selection and service activation.
• Troubleshoot basic issues and provide effective support.
• Aim to meet or exceed sales targets while delivering great service.
• Collaborate with team to create a welcoming store environment.

Skills

Communication

Sales

Customer service

Problem solving

Teamwork

Job description

Employment Type: Permanent

Closing Date: 3 Dec 2026 11:59pm

Job Title: Telstra Retail: Part Time Customer Service & Sales Consultant

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

• Hourly Rate: $34.36 per hour *Junior rates apply for those under 20 years of age.
• *Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.

Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.

Flexibility: We offer flexible working hours and a supportive approach to parental leave - do it your way!

Recognition & Rewards

Benefit from performance rewards and a range of recognition programs to celebrate your success.

Inclusive Culture

Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required - bring your enthusiasm and we'll teach you the rest!

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

Explore our teams https://www.telstra.com.au/careers/our-teams