Telstra Retail: Full Time Customer Service & Sales Consultant CHERMSIDE

Telstra Limited; Brisbane; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Paid parental leave (16 weeks)

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Discounts on Telstra services (30%)

Flexible working hours

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers choose products and activate services, while troubleshooting basic issues. You will create positive experiences and uphold Telstra's retail standards in-store.

You will stay current with the latest devices and services, use a consultative approach to meet sales targets, and work with your team to support store goals and customer satisfaction.

Qualifications

• Great communication skills with customers.
• Solution-oriented approach to each interaction.
• Sales-driven with ability to meet KPIs.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert, staying up-to-date with devices and plans.
• Achieve and exceed sales targets while keeping customers connected.
• Collaborate with team to create a welcoming in-store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience and positivity

Customer-facing experience

Job description

Job Details

Employment Type Permanent

Closing Date 6 Dec 2026 11:59pm

Job Title Telstra Retail: Full Time Customer Service & Sales Consultant

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.


• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.


• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.


• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

• Annual Fixed Remuneration: $73,550 per year* *Junior Rates apply for those under 20 years of age.


• Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*


• 12% superannuation included.


• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.


• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.


• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.


• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!


• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.


• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.


• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.


• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.


• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.


• Resilience and Positivity: You have a can-do attitude, even when things get busy.


• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Equality & Inclusion Statement

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

Accessibility Support

If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

Career Exploration

In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. Explore our teams https://www.telstra.com.au/careers/our-teams