Telstra Retail: Full Time Customer Service & Sales Consultant BROADMEADOWS

Telstra Corporation; Melbourne; Hybrid; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Telstra discounts

12% superannuation included

16 weeks parental leave

Training & career growth opportunities

Flexible working hours

Job summary

Telstra Retail in Broadmeadows is seeking a full-time Customer Service & Sales Consultant to assist customers with product selection, service activation, and troubleshooting. You will play a key role in delivering positive experiences, staying current with Telstra gadgets and services, and working as part of a team to meet store goals.

The role emphasizes a solution-oriented approach, strong communication, and a drive to achieve sales targets while delivering excellent customer service.

Qualifications

• Strong communication skills and friendly in-person interactions.
• Ability to guide customers to suitable products and services.
• Proactive in resolving basic issues and questions.
• Comfort with learning about Telstra products and services.
• Willingness to adapt to a fast-paced retail environment.
• Previous customer-facing experience is a plus but not required.

Responsibilities

• Deliver exceptional customer experiences and guidance on products and services.
• Be the go-to tech expert for customers with up-to-date knowledge.
• Aim to meet and exceed sales targets and KPIs while maintaining service quality.
• Collaborate with teammates to achieve store goals and maintain a welcoming environment.

Skills

Communication skills

Solution oriented

Sales driven

Customer service

Learning mindset

Job description

## Telstra Retail: Full Time Customer Service & Sales Consultant BROADMEADOWSApply: Melbourne: Full time: Posted Today: End Date: November 27, 2026 (29 days left to apply): JR-10177317## Employment TypePermanent## Closing Date26 Nov 2026 11:59pm## Job TitleTelstra Retail: Full Time Customer Service & Sales Consultant BROADMEADOWS**Job Summary**As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.## Job Description**Ready to Make a Difference? Join Our Iconic Team at Telstra!** At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an **iconic Aussie brand** that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive. **What You’ll Be Doing:*** **Deliver Exceptional Customer Experiences:** Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.* **Be the Go-To Tech Expert:** Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.* **Achieve and Excel:** Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.* **Collaborate and Contribute:** Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.**Salary and Benefits:*** **Annual Fixed Remuneration:** **$73,550 per year**\\* *\\*Junior Rates apply for those under 20 years of age.**\\*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*\\*12% superannuation included* **Generous Discounts:** Enjoy **30% off Telstra services** and exclusive offers with over **240 brands and partners**.* **Leave Options:** Take advantage of **16 weeks of paid parental leave**, the **Telstra Extra Day Off**, **gender affirmation leave**, **Cultural Leave**, **Blood Donor Leave**, and the ability to purchase up to **4 weeks of additional leave**.* **Training & Career Growth Opportunities:** Access over **17,000 learning programs** through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.* **Flexibility:** We offer flexible working hours and a supportive approach to parental leave—**do it your way!*** **Recognition & Rewards:** Benefit from **performance rewards** and a range of recognition programs to celebrate your success.* **Inclusive Culture:** Join a diverse and inclusive team where everyone’s unique perspective is valued and respected. **Is It You We’re Looking For?*** **Great Communication Skills:** You’re a natural at connecting with people and making their day better.* **Solution-Oriented Approach:** You enjoy thinking on your feet and tailoring solutions for each customer.* **Sales Drive:** You’re motivated to achieve (and exceed!) sales targets and KPIs.* **Passion for Learning:** You’re eager to grow and develop your skills in a dynamic environment.* **Resilience and Positivity:** You have a can-do attitude, even when things get busy.* **Customer-Facing Experience:** Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest! ***How to Apply:****Ready to kickstart your journey with us? Click \"Apply Now\" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.* ***Join Us at Telstra Retail:****When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!*### About UsWe're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.### Recruitment SupportWe are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility [e-mail].