Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra Corporation; Albany; On-site; AUD 38,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Paid parental leave

Superannuation

Training & development

Flexible hours

Performance rewards

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to deliver exceptional in-store experiences, helping customers choose technology products and services that fit their needs. You’ll be part of a dynamic team at Telstra, a leading Australian brand known for connectivity and customer care.

You will stay informed about Telstra’s latest gadgets and services, applying consultative selling to reach sales targets. Flexible hours and a supportive team culture help you grow with Telstra.

Qualifications

• Excellent communication skills for in-store interactions.
• Ability to identify customer needs and propose suitable products and services.
• Driven to meet and exceed sales targets and KPIs.
• Willingness to learn about Telstra tech solutions and offerings.
• Positive attitude and resilience in a fast-paced retail environment.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert by staying up-to-date with latest gadgets and services.
• Use consultative selling to meet and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with the team to maintain a welcoming environment and achieve store goals.

Skills

Great communication

Sales driven

Customer service

Problem solving

Team collaboration

Job description

Employment Type Permanent Closing Date 31 Dec 2026 11:59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate:$33.33 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates are as follows:Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time).
• the first 2 months guaranteed while you learn on board.
• Generous Discounts:Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options:Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities:Access over 17,000 learning programswith LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility:We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards:Benefit from monthly performance rewardsand a range of recognition programs to celebrate your success.
• Inclusive Culture:Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills:You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive:You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning:You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity:You have a can‑do attitude, even when things get busy.
• Customer‑Facing Experience:Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Join Us at Telstra:

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team! We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply.

If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail]. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

Explore our teams https://www.telstra.com.au/careers/our-teams