Technology Support Specialist

University of Adelaide Employees, Location, Alumni; Adelaide; Vor Ort; AUD 101.000 - 108.000; Vollzeit

Zusammenfassung

Adelaide University is seeking a Technology Support Specialist to deliver high-quality end-user support across desktops, laptops, mobile devices, audiovisual gear, printers and software. You will support staff, students and affiliates, troubleshoot a broad range of issues and contribute to service improvements across multiple campuses and events.

The role sits within the IT Foundation Services team under the Information Technology Function, reporting to the Senior Manager, Onsite Technology

Qualifikationen

• Post-secondary qualification in Information Technology or a related field, or an equivalent combination of relevant experience and education.
• Experience diagnosing and resolving a broad range of technical issues across desktop, laptop, mobile and audiovisual technologies.
• Experience supporting Windows and Mac operating environments and associated software applications.
• Strong customer service skills with experience working in a user-facing support environment.
• Proven ability to analyse problems, troubleshoot effectively and prioritise competing demands.
• Experience working collaboratively within a team to achieve shared outcomes.
• Understanding of IT service management principles, including service standards, SLAs and KPIs.

Aufgaben

• Provide end-user support for desktops, laptops, mobile devices, audiovisual equipment, printers and software applications.
• Troubleshoot technical issues across a broad range of technologies and environments.
• Support staff, students and affiliates across multiple campuses and events.
• Contribute to continuous service improvement initiatives and IT Foundation Services activities.

Kenntnisse

Desktop support

Windows & Mac

Customer service

Troubleshooting

Team collaboration

IT service management

Ausbildung

Post-secondary IT qualification

Jobbeschreibung

• Based in the Information Technology Function
• Continuing, full-time position based in Whyalla
• Salary Range: $101,198 - $107,556 per annum (plus 17% superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future changemakers and create a better tomorrow.

Work that matters

As a Technology Support Specialist, you will play a critical role in supporting staff, students and affiliates by delivering high-quality technical assistance across a broad range of technologies. You will provide end user support for desktops, laptops, mobile devices, audiovisual equipment, printers and software applications, ensuring users have reliable access to the technology they need to succeed. Working across multiple campuses and environments, you will troubleshoot technical issues, contribute to continuous service improvement initiatives and support major University events and activities. Your expertise and customer-focused approach will help create a seamless technology experience for the University community.

The team

Reporting to the Senior Manager, Onsite Technology Support, this role forms part of the IT Foundation Services team within the Information Technology Function. The team is responsible for delivering frontline technology support services that underpin the University's teaching, research and operational activities.

Working closely with students, academic and professional staff, IT colleagues and external vendors, the team is committed to providing efficient, reliable and customer-focused technology services.

Visit the AU website to learn more about Corporate.

Our people

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

Learn more about our people, what we stand for and what we offer at Careers at AU.

Experience

To thrive in this role, you will likely have the following skills and experience:

• A post-secondary qualification in Information Technology or a related field, or an equivalent combination of relevant experience and education.
• Demonstrated experience diagnosing and resolving a broad range of technical issues across desktop, laptop, mobile and audiovisual technologies.
• Experience supporting Windows and Mac operating environments and associated software applications.
• Strong customer service skills with experience working in a user-facing support environment.
• Proven ability to analyse problems, troubleshoot effectively and prioritise competing demands.
• Experience working collaboratively within a team environment to achieve shared outcomes.
• Understanding of IT service management principles, including service standards, SLAs and KPIs.

Our commitment to inclusion and diversity

We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process.

Build on your career with Adelaide University now

Submit your application by 11:30pm Wednesday 18 November 2026

For further information about this opportunity, please contact (quoting reference number 493613):

Evelyn Ruth
Talent Acquisition Advisor
[phone] | [e-mail]

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

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