Technology Operations (Tech Ops) - Solutions Architect

EY; City of Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development

Wellness incentive

Flex leave (up to 8 weeks)

Gender-neutral paid parental leave

Comprehensive benefits package

Job summary

EY in Melbourne seeks a forward-thinking Tech Ops Solution Architect to design end-to-end managed service offerings and lead both pre-sales and solution delivery activities. You will collaborate with delivery, sales, and senior technical leaders to shape scalable Tech Ops solutions aligned to client needs and EY objectives.

This role offers flexibility with potential reduced hours, and EY supports career development within a diverse, globally connected team.

Qualifications

• 7+ years' experience in AMS pre-sales, solution architecture, and managed services practice development.
• Hands-on experience designing, solutioning, and delivering end-to-end AMS engagements across complex, multi-application environments.
• Experience leading large AMS deals (typically >$5M USD) including commercial structuring and deal shaping.

Responsibilities

• Act as Technical Presales to support opportunities around application managed services solutions.
• Design complex, multi-year managed services solutions integrating people, process, technology, and facilities.
• Prepare proposals/SOWs, effort and pricing estimates, and respond to RFIs/RFPs with EY’s value proposition.

Skills

Technical knowledge

Work ethic

Analytical skills

Leadership

Organizational skills

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Technology Operations (Tech Ops) - Solutions Architect

The opportunity

EY is looking for a progressive and innovative Tech Ops Solution Architect who can design and build end‑to‑end managed service offerings for our clients, supporting both pre‑sales and solution delivery activities. You will lead the definition of scalable, outcome‑driven Tech Ops solutions, collaborating with delivery, sales, and senior technical leaders across EY. In this role, you’ll help shape our Tech Ops capability, drive consistency and quality across engagements, and ensure our solutions are aligned to client needs and strategic objectives.

This role is based in Naarm – Melbourne. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your Key Responsibilities

• Act as a Technical Presales to support opportunities around application managed services solutions while working closely with other solutions leaders, product leads, alliance managers, managed services team members, delivery teams and Client executives for designated accounts/markets in support of key sales and account plans to achieve and exceed defined targets.
• Be responsible for designing complex, multi-year, transformational managed services solutions that integrate People, process, technology and facility/location components into an effective and efficient solution, while considering data sovereignty and regulatory mandates.
• Prepare proposals/presentations/statements of work (SOWs), effort and pricing estimates and respond to RFIs/RFPs by articulating EY’s Tech Ops value proposition against the customer defined requirements and propose winning solutions across custom digital platforms, Content Management Systems, Cloud Infrastructure, Microsoft Dynamics 365, Service Now, SAP and future EY capabilities.
• Work closely with Contract management and legal teams to ensure the proposed solution has the highest level of assurance along with well-defined service level management approach to effectively manage risk of engagements.

Skills And Attributes For Success

• Strong Technical knowledge
• A strong work ethic
• Strong analytical and problem-solving skills
• Leadership and organizational skills

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• More than 7+ years’ experience in Application Management Services (AMS) pre‑sales, solution architecture, and managed services practice development.
• Proven hands‑on experience designing, solutioning, and delivering end‑to‑end AMS engagements across complex, multi‑application environments.
• Demonstrated experience solutioning large‑scale AMS managed services deals (typically >$5M USD), including commercial structuring and deal shaping.
• Strong exposure to onshore, offshore, and nearshore delivery models, including blended and follow‑the‑sun operating models.

What We Offer You

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We’re proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future‑focused skills and equip you with world‑class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family‑friendly policies, including up to 26 weeks of gender‑neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits
• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch. Anything you tell us will be kept completely confidential.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.