Technology Change Manager

Dementia; St Leonards; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Salary packaging

Meals and entertainment benefit

14 weeks parental leave

Hybrid work options

Discounts on products and services

Healthcare memberships

Counselling services

Health & Wellbeing programmes

Rewards & Recognition

Referral bonuses

Career and professional development

Job summary

HammondCare is seeking a Technology Change Manager to lead the people side of change across a broad technology transformation portfolio. You will collaborate with senior leaders, project teams and stakeholders to build readiness, capability and adoption while ensuring business outcomes from technology investments.

The role focuses on digital transformation, platform modernisation, data analytics, AI-enabled solutions and process improvements, with hybrid work options and a supportive, inclusive

Qualifications

• At least 5 years demonstrated experience leading technology change, business readiness and adoption across complex technology transformation programs.
• Certification in Prosci, ADKAR, Agile, SAFe or equivalent change/delivery.
• Experience supporting enterprise-wide technology initiatives including digital transformation, platform implementations, data & analytics, cloud, cybersecurity or AI-enabled solutions.
• Experience implementing Microsoft, Salesforce, ERP, CRM, Data & Analytics or AI solutions.
• Strong understanding of technology delivery lifecycles including Agile, product-based delivery and iterative release management.

Responsibilities

• Lead technology adoption and business readiness across HammondCare's technology transformation portfolio.
• Partner with delivery teams to prepare operational teams for technology change and minimise risk.
• Develop and maintain HammondCare's Technology Change Framework with governance and adoption measures.
• Coordinate communications, training and transition activities for system implementations and enhancements.
• Monitor technology adoption, user experience and realization of benefits across initiatives.

Skills

Technology change management

Prosci

ADKAR

Agile

SAFe

Digital transformation

Platform implementations

Data & Analytics

Cloud

Cyber security

AI solutions

Release management

Product-based delivery

Tools

Microsoft solutions

Salesforce

ERP

CRM

Job description

About us

About us HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise. When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs. We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters. It’s not just care. It’s HammondCare.

This is a fixed term contract for 12 months at St Leonards with hybrid opportunities. The Role At HammondCare, technology isn't just about systems. It's about helping our people deliver better outcomes for the older Australians, families and communities we serve. As we execute an ambitious technology transformation agenda, we're looking for an experienced Technology Change Manager to help ensure our people are ready, supported and empowered to embrace change. This is a unique opportunity to work across a diverse portfolio of initiatives including digital transformation, platform modernisation, data and analytics, AI-enabled solutions and process improvement programs. You'll be responsible for leading the people side of change across HammondCare's technology portfolio. Working closely with senior leaders, project teams, product owners and operational stakeholders, you'll develop strategies that build awareness, readiness, capability and adoption while ensuring technology investments deliver meaningful business outcomes.

Key Responsibilities

• Lead technology adoption and business readiness activities across HammondCare's technology transformation portfolio, ensuring new platforms, digital capabilities and ways of working are successfully embedded.
• Partner with technology delivery teams, product owners and business stakeholders to prepare operational teams for technology change and minimise implementation risk.
• Develop and maintain HammondCare's Technology Change Framework, including standards, governance, adoption measures and implementation practices.
• Coordinate technology communications, user engagement, training and transition activities associated with system implementations and enhancements Assess technology change impacts, business readiness and adoption risks across multiple concurrent initiatives and releases.
• Support operational leaders to adopt new technology, digital processes, reporting capabilities and self-service tools.
• Monitor and report on technology adoption, user experience, business readiness, realisation of benefits and continuous improvement opportunities.
• Establish a coordinated view of technology change across the portfolio to optimise release planning, adoption outcomes and organisational capacity.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

About You

• At least 5 years demonstrated experience leading technology change, business readiness and adoption activities across complex technology transformation programs.
• Prosci, ADKAR, Agile, SAFe or equivalent change or delivery certification.
• Experience supporting enterprise-wide technology initiatives, including digital transformation, platform implementations, data and analytics, cloud, cyber security or AI-enabled solutions.
• Experience implementing Microsoft, Salesforce, ERP, CRM, Data & Analytics or AI solutions.
• Strong understanding of technology delivery lifecycles, including Agile, product-based delivery and iterative release management.

Pre- Employment Checks

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion.

We strive on creating an equal employment environment where everyone from any background can be themselves.

Make a difference every day to the lives of older Australians in need by joining the team at HammondCare.

We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do.

It's not just care, it's HammondCare.

We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.

Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals.

As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits!

Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres.

When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.