Technical Support & Onboarding Specialist (iGUIDE)

Planitar; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

12% Superannuation

Hybrid work environment

Annual professional development

Growth opportunities

Backing of REA Group

Job summary

Planitar is seeking a Customer Support Specialist to provide knowledgeable support for our iGUIDE platform. You will assist customers with technical issues and guide them through onboarding and training.

The ideal candidate is a clear communicator focused on helping customers. You will monitor support cases, document issues, and collaborate with the engineering teams to enhance our community experience.

Join us in evolving our technology in a hybrid work environment with competitive benefits!

Qualifications

• Strong working knowledge of iGUIDE hardware and software.
• Experience in customer support and technical troubleshooting.
• Ability to manage multiple support cases efficiently.

Responsibilities

• Serve as a front-line point of contact for customer support.
• Diagnose and resolve technical issues related to iGUIDE.
• Support new customers during onboarding and training.
• Monitor open support cases for timely follow-up.

Skills

Technical support

Customer service

Troubleshooting

Clear communication

Problem-solving

Job description

Planitar is seeking a Customer Support Specialist to provide knowledgeable support for our iGUIDE platform. You will assist customers with technical issues and guide them through onboarding and training.

The ideal candidate is a clear communicator focused on helping customers. You will monitor support cases, document issues, and collaborate with the engineering teams to enhance our community experience.

Join us in evolving our technology in a hybrid work environment with competitive benefits!