Technical Support Officer

Allambi Care; Newcastle-Maitland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Mentorship in IT sector

Training and Development opportunities

Full Time Employment

Salary Packaging

4 Weeks Annual Leave

12 Roster Days Off a year

Monday - Friday work week

Free off-street parking

On-site cafe

Job summary

Allambi Care, headquartered in Charlestown NSW, invites applications for a Technical Support Officer to join the IT department, servicing staff, carers and young people. The role reports to the IT Manager and supports acquisition, provisioning, maintenance and support of computer hardware, software, networks, security and telecoms.

We offer mentorship, development opportunities, full-time employment and generous leave, with 8:30am–5:00pm generally, plus onsite parking and cafe access.

Qualifications

• Two years’ experience in a customer service or helpdesk environment.
• Tertiary qualifications in IT or willingness to undertake.
• Strong knowledge and experience working with Microsoft 365 (Office 365).
• Strong customer service and communication skillsets.
• Ability to travel to Allambi Care Placements and other offices (NSW and VIC).
• Demonstrated experience with personal computers, peripheral devices, utilities, and operating systems in a network environment.

Responsibilities

• Utilise Jira to log, track, escalate and close support tickets.
• Provide technical support for IT assets across hardware and software.
• Procurement, provisioning, maintenance and support of hardware and software.
• Asset management and provisioning processes.
• Assist with cyber security awareness and IT documentation.
• Support IT team on special projects as required.

Skills

Customer service

Helpdesk

Office365

Communication skills

Travel readiness

Education

Tertiary IT qualification

Tools

Jira

Job description

With our head office in Charlestown NSW, we have an amazing opportunity for a Technical Support Officer to join our Information Technology department by servicing our staff, carers,and young people.

About Allambi Care

Allambi Care is a multi-disciplined and recognised leader in the human services field working across NSW and Victoria. We are committed to supporting our community’s most vulnerable people through tailored services and programs. With over 40 years’ experience, our ‘never give up’ approach ensures the needs of the people we care for are our first priority.

What we can offer you

• Mentorship in the IT sector
• Training and Development opportunities
• Full Time Employment
• Salary Packaging (Salary Sacrifice)
• 4 Weeks Annual Leave
• 12 Roster Days Off a year (One per month)
• Monday - Friday work week (generally 8:30am - 5:00pm)
• Free off-street parking
• On-site cafe

The opportunity

With our head office in Charlestown NSW, we have an amazing opportunity for a Technical Support Officer to join our Information Technology department by servicing our staff, carers,and young people. The role will report directly to the IT Manager and work within our support team responsible for the acquisition, provision, maintenance and support of the organisation’s computer hardware, software applications, network, security,and telecommunication resources.We have a wide range of technologies you can explore and learn and will encourage and support the successful candidate to seek ongoing training and certification to further their career.

Key activities of the role are to:

• Utilise our helpdesk logging system (Jira) to maintain, track, elevate and close jobs.
• Provide technical support for a diverse range of IT assets.
• Acquisition, provision, maintenance and support of the organisation’s computer hardware and software applications.
• Asset Management processes including provisioning and ordering hardware.
• Assist with the creation and delivery of cyber security awareness.
• Assist with the creation, maintenance of IT documentation, guides,and user training.
• Assist IT team members for special projects as required.

Essential Criteria:

We are looking for a self-starter with strong communication skills to help us deliver an ongoing high standard of technical support.

• Minimum two years’ experience in a customer service or helpdesk environment.
• Tertiary qualifications in IT or currently undertaking or willing to undertake.
• Strong knowledge and experience working with Microsoft Products including Office365.
• Strong customer service and communication skillsets.
• Ability to travel to Allambi Care Placements and other offices if required (NSW and VIC).
• Demonstrated experience with personal computers, peripheral devices, utilities, and operating systems in a network environment.

We also encourage anyone who is currently studying and wanting to start a career in IT to apply.

Must have these documents if successful.

• Current Working with Children Check (for paid employment - can be obtained via https://www.service.nsw.gov.au/transaction/apply-working-children-check)
• Current NDIS Worker Check: (can be obtained via https://www.service.nsw.gov.au/transaction/ndiswc-apply)
• National Police Check (this must be obtained via https://www.employmentscreeninggroup.com/au/allambi/)
• A current driver’s licence
• Comprehensive Car Insurance
• Certificate of Completion: NDIS Worker Orientation Module (can be accessed via: https://training.ndiscommission.gov.au/)
• Willingness to participate in pre-employment medical checks
• Two professional references

Applications close 9am, Tuesday 18th August 2026.

Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability.