Technical Support Engineer - Apac

Coderabbit; Alice Springs; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

mindfulness programmes

Volunteer Paid Time off after 6 months

Employee Assistance Program

On-demand digital course library

Job summary

Rockwell Automation is seeking a Technical Support Engineer APAC to join the Remote Support team, providing Japanese-language support to customers in Japan from an APAC remote location. The role focuses on troubleshooting a range of Rockwell hardware and software products and documenting outcomes.

Qualifications include a Bachelor of Science in Electronics, Electrical Engineering or Computer Science, and at least 2 years’ experience with industrial automation.

Qualifications

• Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field.
• At least 2 years' experience working with industrial automation products / systems.
• Proficient in Japanese language is a must.

Responsibilities

• Provide customer support in Japanese language by troubleshooting customer issues via phone, chat and SAQ (email responses).
• Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
• Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
• Document troubleshooting activities and resolutions in service tickets.

Skills

Japanese language

Troubleshooting

Customer support

Education

Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field

Job description

Technical Support Engineer APAC jobs in Alice Springs

Technical Support Engineer - Remote APAC

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

Job Description

You will join the Remote Support team which handles broad range of customer inquiries in scope of Rockwell Automation and Allen Bradley software related questions for customers based in Japan providing support in Japanese language.

Your Responsibilities:

• Provide customer support in Japanese language by troubleshooting customer issues via the phone, chat and SAQ (email response).
• Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
• Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
• Document troubleshooting activities and resolutions in service tickets.

Qualifications

• Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field
• At least 2 years' experience working with industrial automation products / systems
• Proficient in Japanese language is a must

What We Offer:

• Comprehensive mindfulness programmes
• Volunteer Paid Time off after 6 months
• Employee Assistance Program
• On-demand digital course library

About Rockwell Automation

Rockwell Automation is a global technology leader focused on helping manufacturers be more productive and sustainable. We value diversity and inclusion and encourage applications from all backgrounds.