Technical Services Manager

AirTrunk; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

AirTrunk, Australia’s hyperscale data centre leader, seeks a Technical Services Manager to join the Operations team. You will oversee maintenance planning, incident management, and customer liaison to ensure 100% uptime and compliance with SLAs.

You will lead multi-disciplinary teams, coordinate with development for installs, maintain SOPs, comply with accreditations, and participate in on-call incident response. English communication and vendor management are essential.

Qualifications

• 5+ years in data centres or related facilities engineering.
• Ability to create and review procedure and incident reports.
• Experience managing 3rd party service providers and coordinating with customers.

Responsibilities

• Lead planning and coordination of preventive maintenance and repairs.
• Coordinate with customers on change and incident management.
• Oversee installations with Development team to meet standards.
• Ensure SOP/MOP/EOP compliance and legal documentation.
• Maintain site accreditations (ISMS, ISO, SOC2, PCI).
• Monitor regulatory environmental, safety requirements.
• Serve as primary ops contact during incidents.
• Attend witness testing during commissioning.
• Manage data centre services provisioning.
• Lead minor capital projects.
• Supervise metrics and risk analysis.
• Conduct regular property inspections.
• Participate in on-call incident roster.

Skills

Mechanical & electrical experience

Data centre operations

Vendor management

Incident reports &Root cause analysis

BMS familiarity

CMMS familiarity

Security NV1 clearance

English communication

Customer management & meeting chair

Tools

BMS

CMMS

Job description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning...

Come join the A-Team at AirTrunk, where the cloud meets the ground.

Your Impact

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.
• First point of contact for AirTrunk's customers in respect of works planning, incident management and reporting

What You'll Do

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

• Lead all aspects of the planning and coordination of all preventive maintenance and repair works, ensure change management and incident management procedures are followed; coordinate activities as required with customers
• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
• Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers
• Lead minor capital projects for customers/internal purposes
• Supervise operational metrics, data and analyse risks
• Conduct regular property inspections
• Take part in the 'on call' incident response roster

What You'll Bring

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
• Have Own Security NV1 Clearance or ability to get one
• Excellent collaborator with strong communication skills in English
• Exceptionally flexible, forward-thinking and motivated by change
• Effective customer management skills and meeting chair experience

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you're helping scale our region's digital future, we'll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome.

Now's your chance to Grow@Hyperscale.