Technical Services Leader: Lab Ops & Field Support

Sika; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Sika is seeking a Technical Leadership & Lab Operations leader to define and execute the technical services strategy, oversee laboratory testing, substrate compatibility and durability assessments, and run application equipment simulations.

You will collaborate with Sales, R&D, and regional networks to convert technical insight into commercial success, manage documentation and QA guidelines, and drive rapid response to on-site challenges through workshops and coaching.

Responsibilities

• Define and execute the technical services strategy aligned with Industry target market objectives.
• Oversee laboratory testing, substrate compatibility/adhesion evaluations, durability testing, and application equipment/robotic simulations.
• Maintain high standards of technical documentation, test reports, SOPs, and QA guidelines.
• Provide expert guidance on product selection, joint design, surface preparation, and application methods across Industry segments.
• Lead on-site customer trials, mock-ups, plant audits, and production-line validations.
• Deliver rapid root-cause analysis (RCA), troubleshooting, and corrective actions for application challenges.
• Facilitate technical workshops, customer training, and best-practice application coaching.
• Partner with Sales, BDMs, and R&D to translate technical expertise into commercial success and secured specifications.
• Manage product validation documentation and compliance approvals (including PPAP for automotive/industrial accounts).
• Provide actionable customer feedback and market insights to R&D and Product Management for NPD.
• Prioritize lab projects, resource allocation, and workflow management to ensure rapid turnaround times.
• Actively collaborate with regional and global technical networks and Competence Centres to leverage best practices.

Job description

Sika is seeking a Technical Leadership & Lab Operations leader to define and execute the technical services strategy, oversee laboratory testing, substrate compatibility and durability assessments, and run application equipment simulations.

You will collaborate with Sales, R&D, and regional networks to convert technical insight into commercial success, manage documentation and QA guidelines, and drive rapid response to on-site challenges through workshops and coaching.