Technical Services Engineer, Infrastructure

United States Digital Space LLC; Sydney; Hybrid; AUD 130,000 - 180,000; Full time

Job summary

United States Digital Space LLC in Sydney, Australia, is seeking a Technical Services Engineer for our hybrid model. You will design, operate, and optimize mission-critical data platform solutions for our largest customers.

You’ll analyze architecture, performance, and security while collaborating with product teams. A strong mix of Linux, Kubernetes, storage, and scripting skills is required, with a passion for learning and helping customers succeed.

Qualifications

• 5+ years of proven experience in systems engineering and databases.
• Strong knowledge of Kubernetes, Linux performance, and security.
• Understanding of networking, storage, and multi-cluster deployments.
• Ability to read code and scripting in Python or similar languages.
• Desire to rapidly learn a wide variety of new technical skills.

Responsibilities

• Guide customers to design, operate, and optimize solutions on our platform.
• Resolve architecture, performance, recovery, and security questions.
• Collaborate with product teams on customer needs and feedback.
• Contribute to internal tooling for diagnostics, benchmarking, and support.

Skills

Linux performance

Kubernetes

Networking

Storage systems

DB systems

Scripting

Python

Customer focus

Tools

Git

Docker

Cloud platforms (AWS/Azure/GCP)

Kubernetes CLI

Job description

the company Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex the company problems. Technical Services Engineers in the Infrastructure team are skilled in automation, backup, performance, and security that underpins mission-critical deployments at scale. In addition engineers within the team have specialisations in advanced technology areas such as Search, Vector Search, auto-embedding, event-driven and agentic workloads. Our engineers combine their the company expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.The standard work week post ramping will be Sunday - Thursday every week. With three days in office.

Why the company is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, passionate about innovation and speed

• Enjoy a fun, inspiring culture that is engineering focused

• Work with exceptionally talented people around the globe

• Learn, contribute, and make an impact on the product and community

Cool things you’ll do

the company, the developer data platform and AI platform of choice for modern applications, is on a mission to change the way people think about databases. As they build intelligent, data-driven experiences on our platform, our customers naturally encounter questions and challenges about how our approach to data and databases fits their specific use cases and architectural needs. In Technical Services, it’s our job to guide these people, helping them design, operate, and optimize their solutions so they can succeed with the company.

You’ll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on standard methodologies in running the company at scale, whatever that scale may be. You’ll be an advocate for customers' needs - working with our product management and development teams on their behalf. You’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

the company Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout the company.

Beyond direct customer work, you will contribute to internal tools and automation that make our engineers and customers more effective, including AI-assisted diagnostics, performance analysis, and knowledge discovery. You will share what you learn by writing knowledge base articles, delivering training and workshops, and mentoring new team members. As the company’s AI and data platform continues to evolve, you will play a key role in exploring and teaching new product capabilities across the the company ecosystem.

What you need

You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidate should have a mix of experience in most of the following areas:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

• Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster deployments

• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)

• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching

• Experience building and maintaining complex mission-critical production database systems

• Broad awareness of customer workloads and use cases, including performance, availability, and scalability

• Experience analyzing issues holistically, from the application tier through the database, down to the storage

• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.

• Desire and ability to rapidly learn a wide variety of new technical skills

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

*You do not need to have prior experience with the company. We can teach you that!*

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)

• Experience with authentication systems such as LDAP, Kerberos, AD

• Experience using or managing the company

• Experience using distributed version control systems, and in particular git

• Experience using any cloud services stack such as AWS, Azure or GCP

• Experience with Kubernetes (including CLI), ability to inspect resource / container status using relevant utilities and commands

Success Measures

• In 3 months, you’ll have gained a deep understanding of the company and its ecosystem. You will complete New Hire Training

• In 6 months, you will be comfortable partnering with our customers. You will also complete the the company Certified DBA Associate exam

• In 12 months, you will be a technical specialist within the company and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About the company

the company is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. the company’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, the company Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on the company for their most important applications, we’re powering the next era of software.

Our compass at the company is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us the company.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.