Technical Product Owner - Group AI Enablement

Coleambally; Sydney; Remote; AUD 150,000 - 210,000; Full time

Job summary

Commonwealth Bank of Australia is seeking a Technical Product Owner to lead Group AI Enablement, shaping the AI product strategy and roadmap to connect AI advances with the bank’s people and customers. You will manage a coherent tooling portfolio, prioritise initiatives and drive scale across the enterprise.

You will partner with business units, engineering, design and risk teams to define requirements, ensure security and governance, and deliver measurable impact while embedding responsible AI

Qualifications

• Have owned digital products or enterprise capabilities from discovery through delivery, scale and continuous improvement.
• Experience in a business unit, customer-facing environment or AI product delivery.
• Active interest in AI developments and ability to apply them to work and financial services.
• Understand generative AI, enterprise assistants, knowledge retrieval, agents and evaluation.
• Credibly engage with engineers and vendors on integrations, data access, controls and capability limitations.

Responsibilities

• Own the product vision, strategy and roadmap, translating AI ambitions, business priorities and employee needs into a clear product direction.
• Shape and steward the enterprise AI tooling portfolio, considering business need, technical fit, security, user experience and commercial value.
• Build partnerships with Business Unit technology teams, AI adoption leads and enterprise partners to align needs, roadmaps and responsibilities.
• Lead discovery, experimentation and pilots to identify opportunities where AI can make a meaningful difference.
• Turn proven use cases into repeatable capabilities and implementation approaches that support reuse and reduce duplication.
• Partner with engineering, platform, design and business teams to define requirements, manage dependencies and embed AI into everyday work.
• Establish baselines, objectives and measures covering productivity, quality, employee experience, sustained usage and cost effectiveness.
• Embed responsible AI by working with risk, privacy, legal, cyber security and responsible AI teams throughout the product lifecycle.

Skills

Product leadership

AI strategy

Stakeholder management

Enterprise AI tooling

Vendor engagement

Job description

• Shape and scale the AI capabilities that transform how CommBank works.


• Turn your passion for AI into practical improvements for our people and customers.


• Lead enterprise AI product strategy in partnership with business and technology teams across the Group.

Do Work That Matters

Group AI Enablement sits within the Chief AI Office, part of Group Central Technology. Our mission is to help CommBank realise the value of AI by shaping and scaling enterprise capabilities that improve how our people work and the outcomes they deliver.

We partner with Business Unit technology teams and AI adoption leads to understand business needs, identify shared opportunities and scale proven solutions across the Group. Our focus is on helping colleagues simplify everyday tasks, access knowledge, generate insights and reimagine workflows.

Bring your ambition and help shape what’s next by turning developments in AI into practical, responsible capabilities with measurable impact.

See yourself in our team

The Chief AI Office is a global data and analytics team with a customer‑led mindset, committed to building a brighter future for all. We use the power of data and analytics to build world-class customer experiences, deliver for our business partners and strengthen collaboration across the Bank.

As Technical Product Owner, you’ll lead the product strategy and roadmap for Group AI Enablement. You’ll connect developments in AI with the needs of our people, shape a coherent tooling portfolio and make clear choices about where to invest, what to prioritise and how to scale.

You’ll:

• Own the product vision, strategy and roadmap, translating AI ambitions, business priorities and employee needs into a clear product direction, prioritised backlog and measurable objectives.


• Shape and steward the enterprise AI tooling portfolio, considering business need, technical fit, security, user experience and commercial value.


• Build strong partnerships with Business Unit technology teams, AI adoption leads and enterprise partners to align needs, roadmaps and responsibilities.


• Lead discovery, experimentation and pilots to identify opportunities where AI can make a meaningful difference.


• Turn proven use cases into repeatable capabilities and implementation approaches that support reuse and reduce duplication.


• Partner with engineering, platform, design and business teams to define requirements, manage dependencies and embed AI into everyday work.


• Establish baselines, objectives and measures covering productivity, quality, employee experience, sustained usage and cost effectiveness.


• Embed responsible AI by working with risk, privacy, legal, cyber security and responsible AI teams throughout the product lifecycle.

We’re interested in hearing from people who:

Bring sound judgement, curiosity and a bias to action, along with the ability to collaborate across a complex enterprise environment. You’re an experienced product leader who can connect technical potential with practical business value.

• Have owned digital products or enterprise capabilities from discovery through delivery, scale and continuous improvement.


• Bring experience in a business unit, customer‑facing environment or AI product delivery.


• Actively follow AI developments and can form informed views about their application to work and financial services.


• Understand generative AI, enterprise assistants, knowledge retrieval, agents and evaluation.


• Can engage credibly with engineers and vendors on integrations, data access, controls and capability limitations.


• Build trusted relationships and influence across technology, adoption and control functions without direct authority.


• Use customer insight, experimentation, product analytics and business feedback to guide investment and prioritisation.


• Understand that effective AI adoption requires changes to workflows, behaviours and ways of working.

Working with us

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.

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