Technical Officer - Simulation And Practical Experience

Griffith International; Toowoomba Regional; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mindfulness programmes to Calm premium

Volunteer Paid Time off

Job summary

Rockwell Automation in Hawthorn, Melbourne, seeks a Remote Support Engineer to join the Remote Support Services team. You will provide technical support for Rockwell's hardware and software portfolio, helping customers resolve automation challenges across controllers, HMI, networks, and condition monitoring.

This role reports to the Team Lead, Remote Support Services, and operates in a hybrid environment. You will troubleshoot issues, document resolutions, collaborate with Engineering and

Qualifications

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills.
• Effective verbal and written communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced technical environment.
• Experience with PLCs, HMIs, and industrial networks preferred.

Responsibilities

• Provide technical support to customers through phone, chat, and electronic support channels.
• Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
• Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
• Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
• Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
• Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
• Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.
• Support continuous improvement initiatives that enhance customer experience, operational efficiency, and support quality.

Skills

Analytical skills

Troubleshooting

Communication skills

Collaborative teamwork

Education

Bachelor's degree in Electronics/Mechatronics/EE/CS

Job description

• What Technical Officer Simulation And Practica...

Showing 150 Technical Officer Simulation And Practical Experience jobs in Toowoomba

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are seeking a Remote Support Engineer to join our Remote Support Services (RSS) team based in Hawthorn, Melbourne .

In this role, you will provide technical support for Rockwell Automation's hardware and software portfolio, helping customers resolve complex automation challenges across controllers, visualization, industrial networks, condition monitoring, and related technologies. This is an excellent opportunity to develop expertise in industrial automation while supporting customers across a diverse range of industries and applications.

You will report to the Team Lead, Remote Support Services, and work in a hybrid environment.

Your Responsibilities:

Provide technical support to customers through phone, chat, and electronic support channels.

Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.

Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.

Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.

Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.

Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.

Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.

Support continuous improvement initiatives that enhance customer experience, operational efficiency, and support quality.

The Essentials - You Will Have:

Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field

Minimum 2 years of experience working with industrial automation products or systems.

Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.

Effective verbal and written communication skills with a customer-focused approach.

Ability to work collaboratively in a fast-paced technical environment.

The Preferred - You Might Also Have:

Experience with industrial automation systems, including PLCs, HMIs, and industrial networks.

CCNA or equivalent industrial networking certification.

What We Offer:

• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off