Technical Manager

Gallagher; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading claims management company is seeking a Technical Manager in Melbourne, Australia, to provide specialist knowledge in Workers Compensation. The role involves mentoring team members and guiding clients on complex claims matters. Excellent communication and customer service skills are essential. This position offers flexible work arrangements and a competitive benefits package.

Benefits

Monthly RDO after probation

Flexible work arrangements

Paid parental leave

Additional purchased leave

Employee assistance program

Qualifications

• Experience within the Workers Compensation industry and knowledge of Work Cover legislation.
• Ability to interpret and apply Accident Compensation Act.
• Experience in a client-service role.

Responsibilities

• Apply specialist Workers Compensation technical knowledge to complex claims.
• Guide employer clients requiring specialist technical assistance.
• Interact with Legal Panel Firms on litigated matters.
• Provide updates on litigated matters to involved parties.
• Carry out adverse decision quality revisions.

Skills

Experience in Workers Compensation

Customer service skills

Interpersonal skills

Coaching and mentoring skills

Education

Bachelor of Law Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

About the role

As the primary in‑team specialist for technical claims and Workers Compensation knowledge, the Technical Manager will use your unique skill set to provide coaching and mentoring to claims staff with regard to complex claims matters.

You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.

How you'll make an impact

Your responsibilities will include:

• Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
• Guiding, advising and assisting employer clients who require specialist technical assistance
• Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre‑litigated and litigated matters
• Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
• Undertaking adverse decision quality revisions and endorsements
• Completing case conferencing with Case Managers and attending claims review meetings when required
• Undertaking pre‑conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
• Mentoring and coaching other members of your team

About you

We’re interested in hearing from people who possess:

• Experience within the Workers Compensation industry and in the application of Work Cover legislation
• Ability to interpret and apply Accident Compensation Act
• Fantastic customer service skills
• Exceptional communication and interpersonal skills
• Experience in a client‑service role
• Coaching, mentoring, and leadership skills
• Bachelor of Law Degree and/or industry‑related qualifications will be ideal

What we can offer you

• Monthly RDO (Rostered Day Off) after the completion of your probationary period
• Attractive remuneration packaging and flexible work arrangements including Work from Home
• Paid Parental Leave
• Reproductive leave
• Birthday Club: Enjoy a day off during the month of your birthday, on GB!
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programmes
• Additional purchased leave, novated leases and access to the Gallagher Rewards Program (including discounts/cash‑back for hundreds of retailers!)

To apply

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job.

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.