Technical Lead- CRM

BUPA; City of Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Bupa is seeking a Technical Lead- CRM in Melbourne to provide hands-on technical leadership across .NET, Dynamics 365 and related platforms. You will partner with Product Owners, Architects and engineers to deliver secure, scalable solutions aligned with engineering standards.

The role focuses on leading delivery of features, platform modernisation, and strategic initiatives while promoting DevSecOps, AI-enabled practices, and high-quality engineering outcomes across teams.

Qualifications

• 8+ years' software engineering experience with Microsoft technologies.
• Experience designing and developing enterprise apps using .NET and C#.
• Dynamics 365 CRM/Salesforce integration experience is preferred.
• REST API design and enterprise integration experience required.
• Azure, DevOps, cloud-native development and CI/CD pipelines experience.
• Strong security, testing, and governance practices.

Responsibilities

• Lead technical delivery across features, platform modernisation and initiatives.
• Provide technical direction and engineering guidance across teams.
• Uplift engineering standards, governance and delivery capability.

Skills

DotNET/.NET Framework

C#

Azure DevOps

Azure Cloud

API Design

CI/CD

DevSecOps

SQL Server

Agile

Leadership

Tools

Git

CI/CD Tools

Job description

General information

Name: Technical Lead- CRM

Ref #: 64833

Date: Thursday, September 10, 2026

Full / Part Time: Full Time

Opportunity Snapshot

As part of the Technology team, the Technical Lead provides hands-on technical leadership across the domain’s Microsoft .NET, Dynamics 365 and associated technology platforms, partnering closely with Technology Domain Managers, Product Owners, Architects, Engineers and business stakeholders to deliver secure, scalable and high-quality technology solutions that support business outcomes.

The primary purpose of this role is to lead the technical delivery of features, enhancements, platform modernisation and strategic initiatives, ensuring solutions are designed, developed, tested and deployed in alignment with Bupa’s engineering standards, architectural principles and security requirements.

As the technical leader within the domain, this role provides technical direction, solution design leadership and engineering guidance across the software development lifecycle. The role drives engineering excellence by uplifting engineering standards, improving delivery capability, strengthening technical governance, reducing technical debt and enabling consistent, high-quality engineering outcomes. Working collaboratively across delivery teams, the Technical Lead champions modern software engineering practices, automation, DevSecOps, AI-enabled engineering and continuous improvement.

The role also identifies opportunities to modernise platforms, improve developer productivity and adopt emerging technologies that enhance engineering capability and business value. Success in this role will be measured through successful technology delivery, engineering capability uplift, platform modernisation, improved delivery outcomes, adoption of AI-enabled engineering practices and the establishment of high engineering standards across the domain.

What you’ll need to make it possible

• 8+ years’ experience in software engineering with strong expertise across Microsoft technologies.
• Extensive experience designing and developing enterprise applications using Microsoft .NET (C#, ASP.NET, .NET Framework/.NET).
• Experience with Microsoft Dynamics 365 CRM/Salesforce configuration, customisation and integration.
• Experience developing and integrating REST APIs and enterprise integration solutions.
• Experience with Microsoft Azure, Azure DevOps and cloud-native application development.
• Strong experience implementing CI/CD pipelines, DevSecOps practices and engineering automation.
• Experience with SQL Server, database design and performance optimisation.
• Experience working within Agile delivery environments.
• Demonstrated experience leading technical delivery and providing technical leadership across engineering teams.
• Experience driving engineering excellence, delivery uplift, platform modernisation and technical debt reduction.
• Practical experience implementing AI-enabled engineering practices or adopting Generative AI tools within software delivery is highly desirable.
• Strong understanding of software architecture, design patterns and modern engineering practices.

Technical Skills

• Microsoft .NET (C#, ASP.NET, .NET Framework, .NET)
• Azure Cloud Services ,Azure DevOps ,CI/CD and DevSecOps
• API Design and Integration Patterns
• Application Architecture and Design Patterns
• Event-Driven and Distributed Systems
• Git and Source Control Management
• Monitoring and Observability Platforms
• Security and Secure Development Practices
• Software Testing and Quality Engineering

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committedtoprovidingequal opportunities and fostering a workplace and environment that is free of discrimination,bullyingand harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or ifyou’dlike to discuss how this role can be flexible for you, please let us know so we can support your participation onan equitablebasis.

Location: Melbourne Office (33X)