Technical Infrastructure Program Manager, DCC Communities

Amazon Inc.; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Amazon is seeking a Technical Infrastructure Program Manager for the DCC Communities within AWS Infrastructure Services, Sydney. The role involves delivering, coordinating and prioritising data center lifecycle projects, with a focus on scalable, data-driven process improvements to scale manual tasks in end-to-end lifecycle programs with critical networking dependencies.

The ideal candidate is a strong communicator with experience in tactical project management of technical initiatives and

Qualifications

• 3+ years of infrastructure management experience.
• Knowledge of best practices and emerging technologies in infrastructure.
• Experience with varying scenarios of infrastructure builds.

Responsibilities

• Provide program progress reporting on a regular basis to senior leadership.
• Summarize escalation support and critical leadership decisions.
• Manage multiple competing projects/programs simultaneously.
• Develop, plan and build implementation solutions that allow cross functional project collaboration to unblock programs with infrastructure dependencies.
• Identify process improvement opportunities and gather user requirements with key internal customers.
• Develop standard operating procedures, change/communication plans, and project/program-level status updates.
• Drive adoption with internal customers through effective change management.
• Anticipate potential issues and risks, and elevate appropriately and in a timely manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

Skills

3+ years infra management

Best practices & emerging tech

Infrastructure build scenarios

Job description

Technical Infrastructure Program Manager, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We have an opening for a TIPM who will be responsible for delivering, coordinating and prioritizing data center lifecycle projects which provide capacity and improve our ability to serve customers. This includes developing and implementing scalable, data-driven process improvement/automated solutions opportunities to scale manual tasks in the end-to-end processes for lifecycle programs with critical networking dependencies. The Data Center Lifecycle Management (DCLM) team delivers strategic AWS core site turndowns, including site and availability zone (AZ) exits, site and data hall consolidations, conversions, and remodels. Our programs optimize data center infrastructure and footprint utilization, reduce operational costs, mitigate availability risks, support regional real estate strategies, and enable strategic repurposing of data centers to meet evolving business needs.

The ideal candidate will be an exceptionally strong communicator, both written and verbally, and possess experience in tactical project management of highly technical initiatives, as well as strategic program management.

Candidate must be comfortable supporting project delivery teams, networking, infrastructure and regional operations teams. Ability to work cross-functional matrix-based teams, establish trust with a variety of stakeholders across multiple time zones, and develop workflows that eliminate non-value-add activity, remove blockers, and find creative ways to optimize our existing data centers.

Key job responsibilities

• Provide program progress reporting on a regular basis to senior leadership. Articulating root-cause analysis, and linking to specific improvement areas.
• Summarize escalation support and critical leadership decisions.
• Manage multiple competing projects/programs simultaneously.
• Develop, plan and build implementation solutions that allow cross functional project collaboration to unblock programs with infrastructure dependencies.
• Identify process improvement opportunities and gather user requirements with key internal customers.
• Develop standard operating procedures, change/communication plans, and project/program-level status updates.
• Drive adoption with internal customers through effective change management.
• Anticipate potential issues and risks, and elevate appropriately and in a timely manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

About the team

• *Why AWS*
  Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• *Diverse Experiences*
  Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
• *Work/Life Balance*
  We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
• *Inclusive Team Culture*
  Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
• *Mentorship and Career Growth*
  We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• - 3+ years of technical infrastructure management experience
• - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• - Experience with varying scenarios of infrastructure builds