Technical Implementation Manager EN - (AUS)

Simply TV; Council of the City of Sydney; Hybrid; AUD 80,000 - 120,000; Full time

Job summary

A leading media technology company is seeking a Technical Implementation Manager to oversee customer onboarding and implementation of data solutions. The ideal candidate will manage end-to-end technical implementations while coordinating with internal teams and clients efficiently. A background in Business/STEM and experience in the TV industry are preferred. This full-time role allows you to work remotely with travel to clients' offices in Sydney as needed. Competitive opportunities to impact how millions discover content await.

Benefits

Work at the forefront of media tech

Collaborate globally

Opportunity for continuous learning

Qualifications

• 0-3 years of work experience in technical implementation or a similar role.
• Familiarity with the TV industry and metadata is a plus.
• Basic understanding of APIs and SaaS platforms.

Responsibilities

• Manage end-to-end technical implementations.
• Gather and document customer technical requirements.
• Coordinate with various teams for aligned delivery.
• Act as primary technical contact during implementations.
• Track progress and communicate status updates.

Skills

Technical implementation management

Stakeholder management

Data integration

Organisational skills

Proactive communication

Education

Background in Business/STEM/Data

Job description

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by 350+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

The Role

As a Technical Implementation Manager at Simply.TV, you will lead and coordinate the successful technical onboarding and implementation of Simply.TV’s data and metadata solutions for new and existing customers. Acting as the bridge between customers and internal teams, you ensure implementations are delivered on time, to scope, and to a high technical standard.

This role blends technical understanding, structured delivery, and strong stakeholder management, ensuring smooth and predictable customer launches in a fast-paced, international environment.

Responsibilities

You are successful when:

• You own and manage end-to-end technical implementations, from kick-off through go-live and handover to ongoing support.
• You gather, analyse, and document customer technical requirements and translate them into clear and actionable implementation plans.
• You coordinate closely with Engineering, Product, Data Operations, Editorial Teams and Technical Account Managers to ensure aligned and timely delivery.
• You act as the primary technical point of contact during implementations, proactively managing risks, dependencies, and timelines.
• You oversee configuration, data setup, testing, and validation to ensure solutions meet customer expectations and quality standards.
• You track progress, communicate clear status updates, and manage stakeholder expectations throughout the implementation lifecycle.
• You identify opportunities to improve implementation processes, tooling, and documentation.
• You ensure a smooth transition from implementation into steady-state support and account ownership.

Qualifications

You'll thrive in this role if you:

• Have a background in Business/STEM/Data, or a related field and passion for Tech Products
• Have 0-3 years of work experience in technical implementation, delivery, solutions engineering, or a similar customer-facing technical role.
• Experience in the TV industry, such as at a TV operator, broadcaster, or businesses handling TV/OTT metadata is a plus
• Have a basic understanding of APIs, data integrations, and modern SaaS or data-driven platforms.
• Are comfortable managing multiple implementations or projects in parallel.
• Bring strong organisational skills and a structured, delivery-focused mindset.
• Communicate clearly and confidently in written and spoken English.
• Enjoy working cross-functionally and building strong relationships with both customers and internal teams,
• Are proactive, detail-oriented, and motivated to deliver high-quality outcomes in a freelance capacity.

Why join?

• 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
• 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
• 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.

Practicalities

• Reports to: Director Of Customer Implementation
• Location: Home-based role requiring travel to our clients' offices (Sydney) upon request.
• Type of Collaboration: collaboration based on a freelancer set-up on a full-time allocation basis (40 hours per week).