Technical Client Success Manager

Asta Solutions; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Employee discounts

Employee assistance program

Referral bonuses

Development & training opportunities

Job summary

Asta Solutions is seeking a Technical Client Success Manager to oversee the delivery of IT services across multiple clients, ensuring high-quality outcomes and strong client relationships.

This role requires a technical background, a proactive problem-solving mindset, and the ability to mentor engineers while collaborating with internal teams to align service delivery with strategic goals.

Qualifications

• Proven experience in an MSP or IT services environment.
• Strong understanding of IT service management frameworks (ITIL).
• Excellent stakeholder and client management skills.
• Collaborative leadership style with mentoring abilities.

Responsibilities

• Lead delivery of Managed IT Services with high SLA performance and quality outcomes.
• Build and maintain client relationships through reviews and proactive engagement.
• Develop and deliver client roadmaps and technical alignment reviews.
• Manage escalations, incidents, change management, and root cause analysis.
• Prepare and present monthly reports and identify opportunities within client environments.
• Collaborate with Service Desk, Projects, Sales and Leadership to align delivery with goals.

Skills

ITIL

Stakeholder management

Leadership

Mentoring

MSP experience

IT systems knowledge

Job description

Salary + Superannuation + Training + EAP

We are a leading full-service technology and consulting firm. Our technology solutions are supported by our advice and consulting.

We are looking for a technical Client Success Manager who is enthusiastic about what they do, who wishes to grow their career and is eager to take on new challenges, with a learning mindset.

About the role:

As a Technical Client Success Manager, you will oversee the delivery of IT services across multiple clients, ensuring high-quality outcomes, strong client relationships, and consistent service performance.

This role won’t be suited to you if:

You prefer working in isolation and don’t enjoy collaborating with clients or internal teams.

You’re not proactive about problem-solving or continuous improvement.

You’re not interested in learning new technologies or stepping into pre-sales or mentoring responsibilities when needed.

You should seriously consider applying for this role if you have a technical background and are looking to take the next step into a client-facing delivery position.

You will be involved in:

Leading the delivery of Managed IT Services, ensuring high service quality, strong SLA performance, and consistent support outcomes across your customers.

Building and maintaining strong client relationships through service reviews, performance reporting, and proactive engagement to enhance the overall customer experience, and ensure clients remain in contract.

Developing and delivering client roadmaps, account plans and technical alignment reviews against industry standards.

Managing client escalations, major incidents, incident/problem/change management, root cause analysis, workload prioritisation for your clients, service improvement plans, and contractual compliance.

Preparing and presenting monthly reports to your portfolio of accounts, while identifying opportunities within client environments.

Collaborating with internal teams including Service Desk, Projects, Sales, and Leadership to align service delivery with strategic goals and continuous improvement initiatives.

To thrive in this role, you will need to have:

Proven experience in an MSP or IT services environment with a strong technical understanding of IT systems, infrastructure, and managed services environments.

Strong understanding of IT service management frameworks (i.e. ITIL).

Excellent stakeholder and client management skills, with the ability to communicate effectively across technical teams, customers, and senior leadership.

A collaborative leadership style with the ability to mentor engineers, coordinate teams, and foster a culture of accountability and continuous improvement.

You will benefit from:

Our people are at the heart of everything we do, so if our team is happy, we are happy!

Some of the benefits you will receive when working with Asta include employee discounts, employee assistance program, referral bonuses, and development & training opportunities.

You can see more about the benefits that Asta offers on the Careers page of our website here https://www.asta.com.au/careers.

Please note:

You must have the right to live and work in Australia

All short-listed candidates will be subject to a National Police Check

To be considered for this role you will need a full driving licence and easy access to a vehicle

We are an industry-leading, end-to-end technology consulting company, advancing Australian businesses with IT Service Management, Software Development & Web 3 (Blockchain) Solutions.

At Asta, our relentless commitment to protecting people and businesses is at the core of everything we do. We are more than just our clients' technology experts, we work with clients as One Team.

Asta takes pride in our people-first culture which supports career progression and maintaining team expertise in the latest technology to deliver the best solutions for our clients.

We are an industry-leading, end-to-end technology consulting company, advancing Australian businesses with IT Service Management, Software Development & Web 3 (Blockchain) Solutions.

At Asta, our relentless commitment to protecting people and businesses is at the core of everything we do. We are more than just our clients' technology experts, we work with clients as One Team.

Asta takes pride in our people-first culture which supports career progression and maintaining team expertise in the latest technology to deliver the best solutions for our clients.

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