Tech Support / Helpdesk - Level 1-2

Onset Group; Port Stephens Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

A global tech support organisation is seeking a Specialist Helpdesk / Technician for a 12-month contract in Port Stephens Council. This role requires NV1 clearance and at least 3 years of experience in PC support, particularly in Windows 10 / 11 environments. The successful candidate will troubleshoot IT delivery systems, oversee documentation, and interact with service desk tasks in a secure setting. Join this impactful team and advance your career in a highly confidential environment.

Qualifications

• 3+ years' experience in PC support.
• Strong understanding of networked PCs and peripherals.
• Willingness to travel and work on-call.

Responsibilities

• Provide IT support for delivery systems and troubleshoot issues.
• Coordinate with vendors on hardware problems.
• Ensure documentation aligns with policies and procedures.
• Respond to service desk tasks professionally.

Skills

PC support in Windows 10 / 11 environments

Communication skills

Troubleshooting skills

Understanding of networked PCs

Education

Certificate-level IT qualifications

Job description

Job Description

Sshh! Can You Keep a SECRET?

Specialist Helpdesk / Technician | Windows 10 / 11

📍 Williamtown, NSW

📅 12 Month Contract (Potential to Extend)

🔒 NV1 Clearance Required

Ready to put your tech skills to work... under wraps?

Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.

Why this role?

• Long-term career potential : Start on contract, with future opportunities for permanency.
• Security-cleared? You’re already in rare company—this role opens doors to future opportunities.
• Work on impactful projects with real-world importance.

What you’ll be doing

• Provide IT support and troubleshoot moderately complex delivery systems or network issues.
• Escalate and coordinate with vendors on hardware or networking problems.
• Assist with configuration management of basic computing delivery systems.
• Ensure documentation is kept up to date and aligned with policies and procedures.
• Respond to service desk tasks and support tickets in a timely, professional manner.
• Ensure IT operations meet industry standards and compliance requirements.

What we’re looking for

• 3+ years' experience in PC support, specifically Windows10 / 11 environments
• Strong understanding of networked PCs and peripherals
• Excellent communication and troubleshooting skills
• Certificate-level IT qualifications (and ideally 4+ years' relevant experience)
• Ability to work independently, take initiative, and follow through
• NV1 clearance (Australian Citizens only)
• Willingness to travel to remote sites as needed, and occasionally work out-of-hours / on-call
• Valid driver’s license

Bonus points if you

• Have experience in secure environments
• Thrive in fast-paced, high-trust teams
• Love tech but also like keeping things hush-hush

🎯 Interested? Apply online or reach out to Steven at [e-mail] .

Top-secret tech support isn’t for everyone. But if you’ve got the clearance, we’ve got the opportunity.

#LI-AL1