Tech-Savvy Customer Support Pro

Ideagen-; Adelaide; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Benefits and rewards

Job summary

Ideagen is seeking a Customer Support Specialist to join our Adelaide-based customer team. You will provide high-quality support across technology products and services, helping customers resolve issues and onboarding them to our platform.

This full-time hybrid role emphasizes collaboration, strong communication, and proactive problem solving to ensure a positive customer experience and maintain cases with precision.

Qualifications

• Experience in customer support, customer service, service desk or other customer-facing roles.
• Strong written and verbal communication skills.
• Effective problem-solving and troubleshooting skills.
• Experience using business applications, ticketing systems or SaaS platforms.
• Excellent organisation skills and attention to detail; ability to manage multiple priorities and work collaboratively within a team.

Responsibilities

• Deliver timely and professional customer support across multiple channels.
• Manage and progress customer cases in line with service standards and processes.
• Investigate and resolve Tier 1 and Tier 2 product, platform and access issues.
• Assist customers with product functionality, onboarding and general platform guidance.
• Support document management, onboarding and compliance-related activities where required.
• Maintain accurate customer records and case notes; collaborate with internal teams to resolve customer issues effectively.
• Identify opportunities to improve support processes and knowledge resources.

Skills

Customer support

Communication skills

Problem solving

Ticketing systems

SaaS platforms

Organisational skills

Job description

Ideagen is seeking a Customer Support Specialist to join our Adelaide-based customer team. You will provide high-quality support across technology products and services, helping customers resolve issues and onboarding them to our platform.

This full-time hybrid role emphasizes collaboration, strong communication, and proactive problem solving to ensure a positive customer experience and maintain cases with precision.