Team Support Manager - South Brisbane Team Support Manager (aka Roving Relief Manager)

Kennards Self Storage; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

SIP program

On-the-job training

Employee referral bonuses

Job summary

Kennards Self Storage is seeking a mobile Team Support Manager to travel across Queensland centres, predominantly in Brisbane. You will support the QLD team, ensure coverage, assist customers with storage solutions, and help maintain high facility standards.

The role offers autonomy, coaching, and a clear career path within an expanding family business. Join a culture that values freedom, learning, and hands-on leadership.

Qualifications

• Strong customer service skills.
• Willingness to travel between centres across QLD.
• Proactive and team‑oriented approach.

Responsibilities

• Roam between Kennards Self Storage centres to provide support.
• Backfill Centre Managers and ensure centre coverage.
• Assist customers to find storage/packaging solutions and upsell where appropriate.
• Clean and maintain facilities to high standards.
• Support day‑to‑day operations with autonomy and initiative.
• Engage with Brisbane communities and build relationships.

Skills

Customer service

Sales

Autonomy

Coaching

Job description

Do you have a passion for customer service? Want to grow in a dynamic role with variety and real autonomy?

What You’ll Love

• Great work/life balance: no late nights or early mornings
• You’ll have autonomy, with coaching, training and a supportive network behind you
• Competitive salary package
• 4 weeks of on-the-job training with experienced KSS Managers
• Ongoing development and learning programs
• SIP (Self Improvement Program): $299 contribution to any course (work or personal interest)
• Employee Referral Program with generous bonuses for referring future KSS team
• Real career and personal growth in a growing Aussie family-owned business

About Kennards Self Storage

Kennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over 50 years and continues to lead the industry through our innovation and passion for our customers and team. We believe every individual should have the FREEDOM to make decisions, achieve, grow and prosper.

At KSS we take company culture seriously. That’s why we’ve measured and improved our culture with Human Synergistics since 1998, and we’re proud to have received awards over the years for what we’ve achieved. We consist of a diverse and inclusive team from all walks of life. It is an open and positive workplace, that encourages everyone to add value in their own unique way.

Our Team

Our teams who operate each and every centre are at the core of Kennards Self Storage. Their passion for customer service and their drive to go above and beyond our customers’ expectations, helps make KSS Australia’s leading self storage business and a trusted household name. Our team take real pride in their work, taking ownership of their centre and maintaining the facility as though it were their own.

KSS team members are empowered to run their locations with genuine autonomy. There’s no micromanaging here, with our core values being FREEDOM. We encourage our team to make decisions, “give it a go,” and keep learning, supported by a culture of encouragement, ownership, and constructive behaviours. That freedom helps team our members thrive, whether they build a long-term career with KSS or take these skills to progress their careers elsewhere.

A Little About The Role

• You would not be based at any one location, but instead will travel between various locations from day to day.
• It’s all about supporting our broader QLD team, and ensuring our centres have appropriate coverage (similar to a roving relief manager in the retail industry)
• Customer Service & Sales - It's all about helping our customer's find a solution that meets their storage and/or packaging supply needs
• Clean & maintain the facility to a high standard
• With the support of the Centre Managers, and Assistant Managers, you are responsible for the day to day operations of the facility.
• Travel around Brisbane, meet and connect with lots of new people
• Create an enjoyable experience for our customers and team.
• Have fun!

Why Kennards Self Storage?

At Kennards Self Storage your contributions and feedback have meaning and can drive a purposeful change. We have a focus on our company culture and invest heavily in our people. In short, the culture we have worked hard to achieve can be summed up as Constructive, Encouraging, Achievement driven, Caring and Fun.

Role details

• Location: Any & all Queensland based Kennards Self Storage centres, predominantly South Brisbane
• Hours/roster: 76 per fortnight, with a rotating roster on the weekends
• Employment type: Full Time

Ready to become a KSS Team Support Manager?