Team Leader - Volunteer Drivers

People Who Care Inc.; City of Melbourne; On-site; AUD 125,000 - 150,000; Full time

Job summary

A community support organization is seeking a Team Leader – Volunteer Drivers in Melbourne. This full-time position involves mentoring volunteer drivers and delivering client-centred transport services. Ideal candidates will have strong leadership skills, experience in community support, and relevant qualifications. Join a passionate team making a positive impact in individuals’ lives daily. The role offers professional development and a supportive environment.

Benefits

Ongoing training and professional development

Supportive work environment

Ability to make a lasting impact in the community

Qualifications

• Experience in aged care, disability, or community support services.
• Strong leadership, mentoring, and interpersonal skills.
• Current driver's licence and physically capable of assisting clients.
• Current First Aid and CPR certification (or willingness to obtain).

Responsibilities

• Mentor and support new volunteer drivers during onboarding.
• Provide guidance and training to volunteer drivers.
• Ensure quality and safety standards in transport services.
• Deliver safe and reliable transport to clients.

Skills

Strong leadership

Mentoring

Interpersonal skills

Experience in aged care

Community support

Computer proficiency

Education

Certificate III/IV in Aged Care, Disability, Individual Support, or Community Services

Job description

People Who Care is a not for profit organisation with over 45 years of service. We partner to provide support to older people, those with a disability or people who are facing a social crisis. At People Who Care, we're passionate about helping people live independently and with dignity.

We are currently seeking a compassionate, proactive, and capable Team Leader – Volunteer Drivers to help lead and support our team of dedicated volunteer drivers. This is an ideal opportunity for someone with strong people skills, a commitment to community service, and experience in aged care, disability, or community services.

Full time role: $***** base hourly rate. Rotating fortnightly roster: Week ********am to 3.30pm. Week ********am – 5.00pm - Monday to Friday.

About the Role

As a Team Leader – Volunteer Drivers, you'll play a dual role: supporting our volunteer drivers to ensure they are confident, engaged, and equipped to deliver client-centred support, while also working hands‑on in transport services. Up to 20% of your time will focus on leadership duties, including mentoring and onboarding new volunteers. The remainder will involve directly providing transport and support services to our clients.

You’ll be instrumental in maintaining a positive volunteer experience, client satisfaction, and high service standards – all while championing our values of Integrity, Empathy, Respect, Flexibility, and Excellence.

Key Responsibilities

• Mentor and support new volunteer drivers through onboarding and buddy shifts.
• Provide ongoing guidance, training, and encouragement to volunteer drivers.
• Assist with communication and volunteer engagement activities.
• Ensure quality and safety standards are maintained across transport services.
• Deliver safe, respectful, and reliable transport to clients, including mobility assistance.
• Maintain accurate records and contribute to service area improvement initiatives.
• Foster a sense of belonging and appreciation within the volunteer team.

About You

We are looking for someone who:

• Has experience in aged care, disability, or community support services.
• Demonstrates strong leadership, mentoring, and interpersonal skills.
• Is passionate about volunteerism and understands its unique dynamics.
• Thrives in a busy, people-focused environment.
• Holds a current driver's licence and is physically capable of assisting clients.
• Is confident using computers and basic digital tools.
• Experience working with volunteers will be highly regarded.
• Has a Certificate III/IV in Aged Care, Disability, Individual Support, or Community Services (or equivalent experience).
• Has current First Aid and CPR (or willingness to obtain).

Additional Requirements

• National Police Clearance.
• Commitment to our health and safety practices.

Why Join People Who Care?

• Be part of a purposeful, values-led organisation that genuinely cares.
• Work with a passionate and supportive team.
• Ongoing training, professional development, and support.
• Make a lasting impact in the lives of others – every single day.

How to apply:

Applications should include a resume and preferably a brief cover letter outlining your suitability for the role. Please apply directly by clicking on the Apply button and following the prompts. Recruitment action will likely commence as suitable candidates apply.

People Who Care is an equal opportunity employer and are committed to achieving a diverse workforce from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disability are encouraged to apply.

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