Team Leader: Client-Centered Support & Mentorship

Wellness Australia Services Pty Ltd; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Wellness Australia Services is seeking a Team Leader in Redland Bay, QLD to coordinate daily client support teams and lead Wellbeing Mentors in delivering person-centred, capacity-building supports. You will ensure safe practices, accurate records and timely escalation of concerns.

The role requires experience in disability support, clear communication, and a commitment to inclusion and dignity of risk. Strong organisational skills and ability to manage competing priorities are essential.

Qualifications

• Experience supporting people with disability or complex support needs.
• Ability to coordinate day-to-day work and positively influence a team.
• Clear written, verbal and digital communication skills; accurate documentation.

Responsibilities

• Coordinate the daily operations of allocated support teams, including routines, household activities, client schedules and communication requirements.
• Keep the client's goals, preferences, rights and support plan at the centre of team decisions and day-to-day practice.
• Support Wellbeing Mentors to teach, demonstrate and practise skills that build client independence, confidence and participation.
• Assist the Care Manager with roster coordination so supports align with assessed needs, available funding, employment conditions and safe staffing requirements.
• Provide practical guidance, coaching, role modelling and task clarification to team members within the authority delegated by the Care Manager.
• Support induction and client-specific orientation of new team members and identify training or competency gaps.
• Facilitate or contribute to team meetings, handovers and client reviews as requested.
• Monitor the quality and timeliness of shift notes, medication records, incident reports, household records and other required documentation.
• Maintain client files, household information and approved records accurately and securely.
• Support safe medication practices only within documented authority, training and competency.

Skills

Team coordination

Communication skills

Disability support experience

Documentation accuracy

People leadership

Problem solving

Job description

Wellness Australia Services is seeking a Team Leader in Redland Bay, QLD to coordinate daily client support teams and lead Wellbeing Mentors in delivering person-centred, capacity-building supports. You will ensure safe practices, accurate records and timely escalation of concerns.

The role requires experience in disability support, clear communication, and a commitment to inclusion and dignity of risk. Strong organisational skills and ability to manage competing priorities are essential.