Team Leader

Youth Support and Advocacy Service; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job description

About us

Youth Support + Advocacy Service (YSAS) is one of Australia’s largest and most comprehensive, youth specific community service organisation that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives.

YSAS is a Child Safe organisation. We actively promote the safety and wellbeing of young people, and are committed to protecting young people from harm or abuse who come into contact with and/or access our service.

At YSAS we are committed to people of a diversity of backgrounds and identities being included, represented, and having the opportunity to participate equally in the life of our organisation and the communities in which we provide our services. We strive to create the conditions where people feel safe, enfranchised and valued. We value lived-living experience wisdom, insight, and knowledge.

About the position:

To provide leadership to a team of Youth AOD Outreach Workers, overseeing the performance of a range of service types which provide support to young people who present with complex substance use, mental health issues, family disconnection, and barriers to accessing a range of vital resources such as education and employment, secure housing, and opportunities for pro-social community participation. Many clients of our services have involvement with statutory programs including Youth Justice, Community Corrections and Child Protection.

The role will support staff through regular supervision, coaching and facilitating service delivery activities such as intake and allocations meetings and client review processes which are in alignment with the YSAS Model of Care and the YSAS Youth Alcohol and Other Drugs (AOD) Outreach Service Guidelines.

The Team Leader may be required to maintain a small caseload proportionate to supervision responsibilities, dependant on operational requirements (which can change over time). The Team Leader is also required to undertake Acting Manager responsibilities as required (e.g. when manager is on annual leave)

Key Selection Criteria:

• Ability to provide practice guidance to staff members engaging and working with young people with complex issues (including substance use, mental health, disengagement), ranging from advocacy, assessment, and therapeutic case management.

• Demonstrated experience in the support of staff including provision of supervision, mentoring, positive and constructive feedback and maintaining a positive team environment.

• Experience in building and maintaining positive stakeholder relationships, including with Aboriginal and Torres Strait Islander Communities and other CALD communities (e.g. those with refugee experiences).

• Advanced leadership skills, including being able to effectively manage quality service provision and lead change management processes.

• Ability to use a range of systems to ensure quality, safe practice within your team;

Why work with us?

• YSAS has a true commitment to flexible working, ensuring that individual, team and client needs are met

• YSAS offers additional leave entitlements such as gender affirmation, ceremonial leave for Aboriginal and Torres Strait Islanders, fertility leave, blood donors leave, a generous Parental Leave Scheme and the ability to purchase additional leave.

• Access to learning and development opportunities

• Employee Assistance Program (EAP)

Further Enquiries

For a confidential discussion about the position, please contact, Linda Bell, Community Manager, on 0486390*** regarding Team Leader, Recruitment Ref. Number 075_2026.

• YSAS is an equal opportunity employer, and we welcome applications from all sectors of the community.

• YSAS has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation.