Team Lead - Disability support worker

Marble Care; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A community services organization in Melbourne is seeking a Team Lead to oversee operations in a Supported Independent Living house. The ideal candidate will have proven leadership experience in the disability support sector and will be responsible for managing a team, ensuring quality service delivery, and fostering positive outcomes for clients. Attractive offer with flexible working hours is available.

Benefits

Attractive Offer

Flexible hours

Diverse community engagement

Qualifications

• Proven leadership experience in a Team Lead or Senior role in community services or NDIS.
• Demonstrated ability to lead through change and resolve conflicts.
• Effective verbal and written communication skills.

Responsibilities

• Provide individual support services and direct care for people with disability.
• Assist with daily living activities and meal preparation.
• Ensure high-quality service delivery and communication with stakeholders.

Skills

Effective communication

Problem-solving abilities

Attention to detail

Alertness and vigilance

Education

Certificate III in Individual Supports/Disability Cert IV or equivalent

Job description

Marble Care is here to make a difference in people’s life through continuous and appropriate support and care. Marble Care is committed to deliver a highly personal, responsive, and client-focused service to people needing to access disability support services.

The Role

The successful candidate will have proven experience in a Team Lead role, ideally within the community services or NDIS sector. This role involves providing direct support to participants while overseeing the day-to-day operations of a SIL (Supported Independent Living) house. You will lead by example, manage a team of support workers, ensure high-quality service delivery, and liaise with a wide range of stakeholders. Working closely with the care team, you will help drive positive outcomes for participants and foster ongoing team development.

About You

We want someone that is kind, polite, courteous, and great at effective communication. Someone who genuinely cares about their clients is eager to listen and assist them in realising their full potential.

• Alertness and Vigilance: Remaining alert and vigilant throughout your shifts is essential for monitoring the individuals under their care and responding promptly to any changes or emergencies.
• Effective communication: effective communication is essential when following and conveying information through care documentation. You will need to follow written protocols precisely, especially in medication management, required checklists, mobility transfers, and emergency procedures. You will also need to clearly and accurately record all relevant observations, changes in the client’s condition, incidents, and care provided in the appropriate documents.
• Attention to Detail: Paying close attention to detail is important for accurately documenting observations, administering medication, and ensuring that individuals receive the appropriate care and support.
• Follows Instructions: To abide by the instructions provided on how to provide care to the participant and instructions on how to complete duties.
• Problem-Solving Abilities: Support workers must be able to think quickly and make sound decisions, particularly in emergencies or situations requiring immediate attention.

Responsibilities

• Provide individual support services and direct care for people with disability
• Assisting with manual handling: As a support worker, manual handling involves safely assisting clients with physical tasks such as transfers, repositioning, and mobility support. This includes the use of appropriate equipment like hoists or slide sheets.
• Assist with meal preparation: As a support worker, assisting with meal preparation involves helping clients plan and prepare meals that meet their dietary, medical, and cultural needs. Ensuring food safety and cleanliness is a key part of this role, as is observing and reporting any changes in appetite or eating habits.
• Documentation: Maintaining accurate records of observations, interventions, and incidents that occur during the night shift, including any changes in the individuals condition or behaviour.
• Assistance with Daily Living Activities: Providing assistance with activities of daily living such as bathing, dressing, toileting, and grooming if needed.
• Medication Administration: Administering medication according to prescribed schedules and ensuring that individuals take their medications as directed.
• Emergency Response: Being prepared to respond to emergencies such as medical crises, accidents, or behavioural disturbances, and taking appropriate action to ensure the safety of everyone involved.
• Communication: Communicating effectively with other members of the care team, including nurses, doctors, family and other team members, to ensure continuity of care and information sharing.
• Housekeeping Tasks: Performing light housekeeping tasks such as tidying up communal areas, doing laundry, and ensuring that the environment is clean and safe for the individuals under their care.
• Compliance with Policies and Procedures: Adhering to all relevant policies, procedures, and regulations governing the provision of care and support services, including maintaining confidentiality and respecting the rights and dignity of the individuals they support.
• Shift Supervision: Oversee support workers on shift to ensure duties are completed to a high standard and in line with care plans.
• Task Allocation & Monitoring: Delegate responsibilities effectively, monitor progress, and provide support where needed.
• Incident Oversight: Ensure all incidents, changes in condition, or behavioural concerns are properly reported, documented, and escalated.
• Training & Mentoring: Support the development of new staff through guidance, mentoring, and on-the-job training.
• Communication with Management: Act as a point of contact between the team and management to ensure smooth operations and timely updates.
• Quality & Safety Checks: Conduct routine checks to ensure all care practices comply with organisational policies, participant safety.

Requirements

• Proven leadership experience in a similar Team Lead, Supervisor, or Senior role, ideally within relevant industry community services or NDIS
• Demonstrated ability to lead through change, resolve conflicts, and support staff through complex or high-pressure situations
• Previous experience in liaising with internal and external stakeholders, including reporting to senior leadership
• Ability to work independently and effectively manage time
• Experience working as a personal care support worker and as a team lead
• Effective verbal and written communication skills
• Minimum qualification or higher in Certificate III in Individual Supports /Disability Cert IV or equivalent
• Current First Aid and CPR

What we can offer you

• Attractive Offer
• Flexible hours and the opportunity to work with a diverse community of individuals and families
• Options to work weekdays or weekends

If this sound like the opportunity you have been looking for, we would like to hear from you. Submit your application online by clicking the 'Apply' button below.