Team Lead - Customer

Woolworths Group; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Team discounts

Rewards program

Well-being programs

Sonder app access

Job summary

Woolworths Metro on the Gold Coast is seeking a Team Lead - Customer to join a fast-paced retail environment. You will lead a team, champion customer experience, and support store operations in the absence of the Store Manager.

You’ll develop your team, drive excellent service, and ensure positive customer interactions across front-end, coffee, online and grocery departments, while living Woolworths values.

Qualifications

• Experience leading teams to deliver the day-to-day running of a department, specifically in a diverse retail environment encompassing customer service and fresh food.
• Ability to listen and learn and show genuine care for both team and customers.
• Community oriented.

Responsibilities

• Champion customer experience and product quality across Front End, Coffee, Online, Store Services and Fresh departments.
• Cultivate a customer-first culture with proactive engagement and effective inquiry/feedback management.
• Lead Store Operations and assist in Store Manager absence to ensure smooth operations.
• Lead self, others and strategically to support store success and customer experiences across all departments.
• Build a high-performing team and recognise achievements to drive performance.
• Delegate tasks, prioritise demands, control inventory/waste, merchandising and online experiences to achieve goals.
• Commit to ongoing learning and development to improve leadership and team frameworks.

Skills

Team leadership

Customer service

Communication

Fast-paced environment

Job description

• Permanent salaried role with part time options available
• Supportive and inclusive team
• Attractive team benefits, stability and career pathways

Welcome to Woolworths Metro

Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well all the time, that the options are limited, unhealthy, expensive or time consuming to prepare. That's why we've developed a set of small stores, conveniently located in your daily grind, where you can pick-up something nutritious, tasty and good value to eat now or to make later. Metro makes it quick, simple and inspiring to eat well every day of the week, even when you’re on the run. It's real food, real fast. We move fast, we innovate, we trial, we learn and we adapt to satisfy our customers who live life in the fast lane.

We offer real opportunities for career development, for those who love responsibility, excel in a fast paced environment and naturally interact with their team, customers and community.

You will enjoy working as part of a fast paced team environment. Everything about you will proudly represent the Metro brand in your community. We offer a variety in roles, no two days are the same so you’ll need to be flexible, agile and adaptable. You’ll have a preference for variety and change and value the reward and satisfaction that it brings.

About the role

Are you an ambitious and customer-focused individual ready to step into a leadership role within a dynamic retail environment? We're seeking a highly motivated and skilled Team Lead - Customer. This is an exciting leadership position designed for individuals with strong potential and a passion for creating exceptional customer experiences.

What you'll do

• Champion customer experience and product quality: Consistently deliver high-quality service across the Front End, Coffee, Online, Store Services, and ensure the best quality fresh products in Grocery, Bakery, Fresh Services, Hot Food, Fruit & Veg, and Fresh Convenience.
• Cultivate a customer-first culture: Within these departments, foster exceptional service, proactive engagement, and effective inquiry and feedback management.
• Lead Store Operations: Capable of managing the entire store in the Store Manager's absence, providing support and ensuring smooth operations, gaining hands-on experience in overall store management.
• Lead Self, Others, and Strategically: Show a strong ability to lead yourself, motivate others, and contribute strategically to the store's overall success and all customer-facing and fresh departments.
• Lead and develop: Build a high-performing team in a positive environment. Support team members' career growth within the company and recognise their achievements frequently.
• Effectively manage: All assigned department operations by delegating tasks, prioritising demands, controlling inventory/waste, merchandising, and ensuring excellent customer and online experiences to achieve goals.
• Commit to ongoing learning and development: Enhance leadership skills by staying updated on best practices in team development, communication, and strategic decision-making within your departments.

What you'll bring

Your strong ability to lead self, others and lead strategically, coupled with a focus on ongoing growth and knowledge, will ensure we go the extra mile and strive to exceed customer expectations.

• Ability to listen and learn and show genuine care for both team and customers.
• A drive to work collaboratively and work end to end as one team.
• Believes in always doing the right thing.
• Ability to work in a fast-paced and complex environment.
• Experience leading teams to deliver the day-to-day running of a department, specifically in a diverse retail environment encompassing customer service and fresh food.
• Community oriented
  

What you'll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work. We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.
  

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

Discover more opportunities with Woolworths Group