Team Lead, Contact Centre Performance & Coaching

Telesure Investment Holdings (Pty) Ltd.; Australia; Sur place; AUD 95 000 - 130 000; Plein temps

Résumé du poste

TIH is seeking a capable supervisor to manage a contact centre team, coach performance, and ensure high-quality customer service. The role focuses on leadership, CRM data integrity and driving outcomes aligned with organisational goals.

The position requires experience in supervising and directing people, with a focus on demonstrating governance, process improvements and customer satisfaction. This role is based in Australia and involves ongoing development and training.

Qualifications

• Supervising and coaching a team to meet targets within a contact centre.
• Identifying development needs and planning actions to build capabilities.
• Managing customer relationships data in CRM to enable retention and growth.
• Leading performance management and driving timely, quality outcomes.

Responsabilités

• Supervise a team/teams to drive productive outcomes.
• Coach team members to meet performance targets and development plans.
• Enter and maintain CRM data for quality customer information.
• Represent leadership in communicating action plans and aligning with strategy.
• Monitor team performance and take corrective action to ensure timeliness and quality.
• Manage customer interactions and support to maintain satisfaction.
• Collect data and prepare reports to support insights and decision making.

Connaissances

Coaching

Performance mgmt

Customer service

CRM data

Leadership

Reporting

Formation

Matric / Grade 12

FSCA regulatory qualifications

Description du poste

TIH is seeking a capable supervisor to manage a contact centre team, coach performance, and ensure high-quality customer service. The role focuses on leadership, CRM data integrity and driving outcomes aligned with organisational goals.

The position requires experience in supervising and directing people, with a focus on demonstrating governance, process improvements and customer satisfaction. This role is based in Australia and involves ongoing development and training.