Systems Engineer (M365 & Workspace)

Australian Gas Infrastructure Group (AGIG); Melbourne; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Bonus incentive program

Flexible working arrangements

Parental leave

Job summary

Australian Gas Infrastructure Group (AGIG) is seeking a Systems Engineer (Workspace/M365) to maintain and improve our modern workplace technologies. You will administer Intune, manage endpoints, and support Microsoft 365 services to ensure secure, reliable access for all staff.

You will collaborate with experienced engineers, contribute to technology improvement initiatives and help deliver user-friendly solutions across AGIG's corporate and operational environments.

Qualifications

• 2–4 years in IT support or workplace technology roles.
• Experience supporting Windows desktops and Microsoft 365.
• Familiarity with Intune, Autopilot and device deployment processes.

Responsibilities

• Provide operational support for workplace technologies across corporate and operational environments.
• Administer and support Microsoft Intune, endpoint management and Windows devices.
• Support Microsoft 365 collaboration services, Teams, Azure Virtual Desktop.
• Investigate and resolve incidents and service requests with engineers and providers.
• Assist with device provisioning, configuration, software deployment and lifecycle management.
• Maintain technical documentation and procedures with security compliance in mind.
• Contribute to automation and service improvement initiatives.

Skills

End-user computing

Desktop support

Technical troubleshooting

Customer service

Education

Tertiary qualifications in IT or related field

Tools

Microsoft Intune

Azure Virtual Desktop

Microsoft 365

Autopilot

Job description

Who We Are

Australian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages distribution networks, transmission pipelines and storage capacity. AGIG recently grew to over 1200 employees. We also manage a large contractor workforce, who provide both specialist and operating and maintenance services on AGIG's gas distribution networks.

Our business is actively participating in the energy transition by delivering the natural gas needed today and advancing solutions for the future. Our Net Zero Ambition and emissions reduction targets outline our ongoing commitment to a sustainable energy future. We know that Australia's energy transition will require a diverse range of energy supply. We will continue to work with customers and stakeholders to deliver and develop the energy infrastructure solutions essential to lowering emissions - including through natural gas, renewable gas and carbon capture and sequestration solutions.

About the Opportunity

We have an exciting opportunity for a Systems Engineer (Workspace/M365) to join our Infrastructure & Support team at Australian Gas Infrastructure Group (AGIG).

Working as part of the Cloud Platforms & M365 team, you will support the administration, maintenance and continuous improvement of our workplace technologies, including Microsoft Intune, endpoint management, Microsoft Teams and Microsoft 365 services.

You will have the opportunity to collaborate with experienced engineers, contribute to technology improvement initiatives and develop your expertise across modern workplace platforms. Through your practical technical support and commitment to service quality, you will help ensure our people have access to secure, reliable and user-friendly technology solutions.

Key Responsibilities

• Provide operational support for workplace technologies across corporate and operational environments, ensuring reliable and responsive technology services.
• Administer and support Microsoft Intune, endpoint management, mobile device management and Windows devices.
• Support Microsoft 365 collaboration services, Microsoft Teams, Azure Virtual Desktop and workplace technology solutions.
• Investigate and resolve incidents, service requests and endpoint-related issues, working collaboratively with senior engineers and service providers.
• Assist with device provisioning, configuration, software deployment, lifecycle management and technology refresh initiatives.
• Maintain accurate technical documentation, knowledge articles and operational procedures while supporting security and compliance requirements.
• Contribute to workplace technology improvements, automation opportunities and project activities that enhance employee experience and service efficiency.

About You

You're a curious and solutions-focused technology professional who enjoys helping others, learning new technologies and contributing to a collaborative team. You bring a practical approach to technical support, strong attention to detail and a commitment to delivering positive employee experiences.

You'll bring:

• Approximately 2-4 years of experience in IT support, end-user computing, desktop support or workplace technology roles.
• Experience supporting Windows desktop operating systems, end-user devices and Microsoft 365 collaboration technologies.
• Working knowledge of Microsoft Intune, endpoint management, mobile device management and device deployment processes.
• Experience troubleshooting hardware, software, endpoint and user-related technology issues.
• Exposure to Microsoft Autopilot, Azure Virtual Desktop, Microsoft Teams or application deployment technologies.
• Strong customer service, communication and problem-solving skills, with an understanding of incident, problem and change management processes.
• Tertiary qualifications in Information Technology, Engineering, Computer Science or a related discipline, relevant industry certifications and/or equivalent practical experience.

What We Offer

• We are proud to be recognised as an inclusive employer by Diversity Council Australia, and our commitment to diversity and inclusion has earned us recognition in 2025-2026. Join us to be part of a team that values and celebrates differences, ensuring that everyone's voice is heard and respected.
• AGIG is proudly recognised by WORK180 as a committed and supportive employer of choice for women, reflecting our dedication to creating a diverse, inclusive, and equitable workplace.
• Dive into a culture that supports the community through the Community Partnerships Program: with 2 paid volunteer leave days across the year, join a team that has dedicated over 1,900 volunteer hours, and collectively raised more than $100,000 through donations, fundraising and our dollar matching program.
• Bonus incentive program.
• A range of flexible working arrangements and leave options, including three additional leave days and to option to purchase two weeks of additional leave each year.
• 20 weeks paid parental leave for primary carer.
• Professional Development opportunities to support your career growth.
• Wellbeing and Inclusion program including Employee Assistance Program, annual flu vaccinations and access to free annual skin checks.
• Join in on social activities through our AGIG Social Club.
• Range of rewards and recognition activities across the company.
• Salary Continuance Insurance.

AGIG is committed to a workplace that promotes and recognises the diversity of its employees and the broader community that we serve by applying the principles of equity, fairness and transparency. A diverse and inclusive workplace is consistent with achieving AGIG's values of Trust, Accountable, Care and One Team.

We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island peoples, people from culturally diverse backgrounds and people with disabilities.

As part of the recruitment process, candidates will be required to undertake background checks which include reference checks, police check and a pre-employment medical.

Applications Close: 4.00pm, 11th November 2026