Systems and Workplace Engineer

PointsBet; City of Melbourne; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid working

Work from Anywhere weeks

Sabbatical leave

PointsBet Day

Annual Bonus Scheme

Parental leave

Employee Assistance Program

Social events

Gym classes

Pet-friendly offices

Stocked kitchens

Sporting event tickets

Wellness programs

Job summary

PointsBet is hiring a Systems and Workplace Engineer to design, maintain and optimise IT infrastructure and end-user computing across cloud and on‑prem environments. You will deliver Level 2/3 support globally, drive automation, and support security, compliance and change management.

The role requires hands-on management of AD/Azure AD, M365, Intune, patching and cloud services, with a hybrid work model and on‑call responsibilities.

Qualifications

• Strong knowledge of desktop technologies including Windows, MS Office, email security and malware protection.
• Hands-on experience with Microsoft Intune for endpoint management, compliance, and deployment.
• Practical experience configuring and troubleshooting firewalls and network security appliances.
• Excellent communication skills to explain technical concepts to non-technical users.
• Broad understanding of systems, applications, and operating environments.
• Degree-qualified or equivalent experience in Computer Science or related field.
• Relevant certifications such as Azure Administrator or 365 Endpoint Administrator.
• Strong problem-solving capability and ability to mitigate risks.
• Resilient, confident and able to operate in high-pressure environments.
• Customer-focused with strong business engagement and stakeholder management.

Responsibilities

• Provide Level 2 and Level 3 support across global environments (remote and on-site).
• Troubleshoot infrastructure, network, firewall, and system-related issues.
• Perform root cause analysis and implement long-term resolutions.
• Participate in on-call support and critical incident response.
• Maintain ITIL-aligned processes for Incident, Problem, and Change Management.
• Administer Active Directory, Azure AD Entra ID, DNS, DHCP, and Group Policy.
• Manage Microsoft 365 services including Exchange, OneDrive, and Teams.
• Hands‑on management of Microsoft Intune for device enrolment, compliance policies, configuration profiles, and application deployment.
• Support and maintain Azure and AWS cloud environments.
• Manage virtual environments (VMware, Azure VMs).
• Support and assist Senior Network Engineer to maintain firewalls and network security infrastructure.
• Perform system patching, upgrades, and lifecycle management.
• Develop and maintain automation scripts using Devops Pipelines and PowerShell.
• Identify opportunities to improve efficiency and reduce manual tasks.
• Implement infrastructure-as-code and configuration management practices.
• Drive standardisation and scalability of IT processes.
• Implement and maintain security best practices across systems and firewalls.
• Support vulnerability remediation and patch management.
• Assist with audits and compliance requirements (e.g., SOC2).
• Manage identity and access controls including provisioning and RBAC.
• Manage device compliance and conditional access policies via Intune.
• Support infrastructure projects including upgrades, migrations, and deployments.
• Contribute to new office setups and global expansion initiatives.
• Evaluate and recommend new technologies aligned to business needs.
• Collaborate with vendors, MSPs, and internal stakeholders.
• Maintain and update technical documentation and runbooks.
• Document configurations, architectures, and standard procedures.
• Contribute to knowledge base to improve team efficiency and support quality.

Skills

Windows

MS Office

Email security

Intune

Firewall management

Network security

Communication

Problem solving

Stakeholder management

Education

Degree in Computer Science or related field

Tools

Azure AD Entra ID

Microsoft 365

VMware

Intune

Azure

AWS

Job description

About Us

At PointsBet, we have only built a fraction of what we have imagined.

About Us

At PointsBet, we have only built a fraction of what we have imagined.

Launched in Australia in 2017, PointsBet is committed to delivering the ultimate betting experience. As a global leader in the industry, our people are united by a shared mission: to push boundaries and elevate the thrill of the game – always with a focus on a safe, responsible experience for all users. Our diverse team brings together the best of tech, sports knowledge and creative vision to deliver an exciting platform for sports and racing enthusiasts worldwide.

About The Role

Role: Systems and Workplace Engineer

Reporting Manager: Corporate IT Operations Manager

Work Arrangement: Hybrid (minimum 3 days per week in office)

The Systems and Workplace Engineer is responsible for designing, maintaining, and optimising enterprise IT infrastructure and end-user computing environments across cloud and on-prem environments. The role provides Level 2 and Level 3 technical support to ensure high availability, performance, and security of systems globally. The role also has accountability for driving continuous improvement and automation across IT operations.

Role Responsibilities

Operational Support & Incident Management

• Provide Level 2 and Level 3 support across global environments (remote and on-site).
• Troubleshoot infrastructure, network, firewall, and system-related issues.
• Perform root cause analysis and implement long-term resolutions.
• Participate in on-call support and critical incident response.
• Maintain ITIL-aligned processes for Incident, Problem, and Change Management.

Infrastructure & Platform Management

• Administer Active Directory, Azure AD (Entra ID), DNS, DHCP, and Group Policy.
• Manage Microsoft 365 services including Exchange, OneDrive, and Teams.
• Hands‑on management of Microsoft Intune for device enrolment, compliance policies, configuration profiles, and application deployment.
• Support and maintain Azure and AWS cloud environments.
• Manage virtual environments (VMware, Azure VMs).
• Support and assist Senior Network Engineer to maintain firewalls and network security infrastructure.
• Perform system patching, upgrades, and lifecycle management.

Automation & Continuous Improvement

• Develop and maintain automation scripts using Devops Pipelines and powershell.
• Identify opportunities to improve efficiency and reduce manual tasks.
• Implement infrastructure-as-code and configuration management practices.
• Drive standardisation and scalability of IT processes.

Security & Compliance

• Implement and maintain security best practices across systems and firewalls.
• Support vulnerability remediation and patch management.
• Assist with audits and compliance requirements (e.g., SOC2).
• Manage identity and access controls including provisioning and RBAC.
• Manage device compliance and conditional access policies via Intune.

Projects & Engineering

• Support infrastructure projects including upgrades, migrations, and deployments.
• Contribute to new office setups and global expansion initiatives.
• Evaluate and recommend new technologies aligned to business needs.
• Collaborate with vendors, MSPs, and internal stakeholders.

Documentation & Knowledge Management

• Maintain and update technical documentation and runbooks.
• Document configurations, architectures, and standard procedures.
• Contribute to knowledge base to improve team efficiency and support quality.

Desired Skills & Experience

• Strong knowledge of desktop technologies including Windows, MS Office, email security and malware protection.
• Hands‑on experience with Microsoft Intune for endpoint management, compliance, and deployment.
• Practical experience configuring and troubleshooting firewalls and network security appliances.
• Excellent communication skills to explain technical concepts to non-technical users.
• Broad understanding of systems, applications, and operating environments.
• Degree-qualified or equivalent experience in Computer Science or related field.
• Relevant certifications such as Microsoft Azure Administrator, or Microsoft 365 Endpoint Administrator.
• Strong problem-solving capability, able to resolve complex issues and mitigate risks.
• Resilient, confident, and able to operate in high-pressure environments.
• Customer-focused with strong business engagement and stakeholder management.

The PB Perks!

• PointsBet Flex Program – Enjoy hybrid working, "Work from Anywhere" weeks and sabbatical leave, to name a few.
• PointsBet Day – Celebrate your PointsBet anniversary with a day off.
• Annual Bonus Scheme – Recognising exceptional performance, our bonus program rewards great work with additional earnings on top of competitive salary packages.
• Parental Leave – 18 weeks for Primary Carers and 4 weeks for Secondary Carers.
• Employee Assistance Program – access support whenever you need it.
• Additional Perks - Social events, gym classes, pet friendly offices, stocked kitchens, sporting event tickets, wellness programs and more!

Join us in our journey to change the game, innovate daily and create a platform that sports lovers across the globe can trust and enjoy.

Don’t meet every requirement on the job description? That’s okay!

We encourage you to apply anyway. We are built different at PointsBet, because we think different. We value diverse perspectives and are excited to hear from applicants with unique skill sets. Your individuality and experience could be the perfect addition to our team.