System Support Lead – Training Management Platform

The Royal Australasian College of Physicians; New South Wales; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading medical education organization in Australia seeks a Business Process and Platform Support Lead for a 12-month fixed term contract. The role involves providing expert support for the Training Management Platform, optimizing business processes, and collaborating with subject matter experts. Ideal candidates will have experience in business operations and strong documentation skills. This role offers a hybrid working model and various benefits, making it a great opportunity for those passionate about education support and process improvement.

Benefits

Flexible hybrid work model

Additional paid leave between Christmas and New Year

Paid parental leave

Professional development opportunities

Employee Assistance Program

Qualifications

• Experience with issue resolution and support for training management platforms.
• Ability to develop user guides and support documentation.
• Familiarity with agile methodologies and backlog management.

Responsibilities

• Maintain processes for issue resolution and troubleshoot system issues.
• Manage and standardize JIRA backlog entries for training management.
• Map and document new business processes for TMP.
• Ensure data quality and resolve reporting issues.

Skills

Experience in business operations

Strong understanding of business processes

Excellent documentation skills

Stakeholder engagement

Tools

JIRA

TMP (Training Management Platform)

CRM systems

LMS

Job description

About the RACP The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals. Our Values Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect Why Join Us? As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit www.racp.edu.au / about / careers-at-racp. Our 3-2-1 Hybrid Working Model 3 days from anywhere in Australia or Aotearoa New Zealand per week, 2 days from an RACP office location per week, 1 of the two days per week in office spent with your team.

The position sits within the Education Development and Improvement Unit in the Education, Learning and Assessment Directorate. The EDI unit is responsible for curriculum development, Training Management Platform (TMP) business support and a range of education renewal initiatives. TMP is the RACP’s new online system for managing training. It is used by trainees, supervisors, and other staff to handle administrative tasks related to training, such as submitting applications, managing requirements, and tracking progress. The platform supports the new training program curricula.

The Business Process and Platform Support Lead provides expert operational and process support for the Training Management Platform (TMP), ensuring system configuration and usage align with business rules, training requirements, and user needs. Acting as a subject matter expert, this role bridges the gap between business operations and system functionality, contributing to backlog refinement, process optimisation, and continuous improvement. This role is a 12 month fixed term contract.

Key accountabilities

Operational Support & SME Input

• Maintain processes for issue resolution, escalation, and troubleshooting.
• Ensure system configuration and workflows align with training policies and business rules.
• Collaborate with SMEs to optimise workflows and system usage.

Backlog & Requirements Support

• Manage and standardise JIRA backlog entries; contribute SME-informed user stories.
• Work with Product Owner and Change Lead on requirements and acceptance criteria.
• Support system readiness for releases and enhancements.

Process Mapping & Optimisation

• Map, test, and document new business processes for TMP.
• Identify and implement process improvements to enhance efficiency.

Training & Documentation

• Develop user guides, training materials, and support documentation.
• Provide input into training delivery for accuracy and relevance.

Data Integrity & Reporting

• Monitor system performance and data quality; resolve reporting issues.
• Ensure data structures support compliance and business reporting needs.

Stakeholder Engagement

• Gather feedback from users and clarify system requirements.
• Represent user perspectives in system discussions and change planning.

Skills and Experience

Essential

• Experience in business operations, training administration, or education support.
• Strong understanding of business processes and system configuration.
• Demonstrated ability to provide SME input into system design and improvement.
• Experience with issue resolution, support, and stakeholder engagement.
• Excellent documentation and communication skills.

Desired

• Familiarity with TMPs, CRMs, or LMSs.
• Experience in medical education or membership-based organisations.
• Understanding of agile methodologies and backlog management.
• Experience contributing to training and change initiatives.

Application Details

The RACP will be closed from midday Wednesday 24th December 2025 and re‑opening Monday 5th January 2026.

If you are interested in this role, we would encourage that you do apply before the end date as we will begin shortlisting throughout the advertised period. The role will officially close on and around Monday 5th January 2026.

Please apply via the advertised link. For additional information, please connect with the People and Culture team via email : [e-mail].

We will not be using a recruitment agency for this role and will be sourcing this position via our People and Culture team.

For more information, please click on the full job description : business-support-lead-edi-position-description.pdf