System Analyst

HCF; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

50% subsidy on hospital cover

Family-friendly certified employer

18 weeks parental leave

Mental health programs

Product discounts

Job summary

HCF is seeking a System Analyst to join the Diversified Platforms team and support the applications that enable life insurance, payments and shared services operations. This varied role covers production support, defects, software releases and new product initiatives.

You will analyse requirements, design practical system solutions, monitor batches, troubleshoot incidents and collaborate with vendors, analysts and developers to improve delivery, data integrity and reporting.

Qualifications

• 2–3 years' experience in systems analysis or application support.
• Intermediate SQL with data investigation and troubleshooting.
• Exposure to SSIS is advantageous.
• Knowledge of relational databases, SOA, REST or web services.
• Experience with Jira and Confluence.
• Strong written and verbal communication; ability to collaborate with diverse teams.

Responsibilities

• Support One Office and other shared-service applications across HCF's diversified platforms.
• Monitor system batches and investigate production incidents.
• Provide first-level application and production support.
• Work with vendors and internal stakeholders to resolve system issues.
• Analyse system requirements and assess impacts for new and enhanced applications.
• Design practical system solutions aligned with business requirements and solution architecture.
• Contribute to defect fixes, enhancements, releases, testing and implementation activities.
• Support project initiatives, including new product launches.
• Maintain system availability, data integrity and accurate reporting.
• Identify opportunities to improve delivery efficiency and effectiveness.
• Use AI-assisted tools appropriately to improve analysis, documentation and productivity.

Skills

SQL

SSIS

Analytical

Troubleshooting

Debugging

Cloud

Databases

SOA/REST

Agile/Scrum

Jira/Confluence

Communication

Collaboration

Life insurance

Job description

We are looking for a System Analyst to join our Diversified Platforms team and support the applications that enable HCF's life insurance, payments and shared services operations. This is a varied application support and delivery role where you will help keep critical applications running effectively while contributing to system enhancements, defect fixes, software releases and new product initiatives.

Responsibilities

• Support One Office and other shared-service applications across HCF's diversified platforms
• Monitor system batches and investigate production incidents
• Provide first-level application and production support
• Work with vendors and internal stakeholders to resolve system issues
• Analyse system requirements and assess impacts for new and enhanced applications
• Design practical system solutions aligned with business requirements and solution architecture
• Contribute to defect fixes, enhancements, releases, testing and implementation activities
• Support project initiatives, including new product launches
• Maintain system availability, data integrity and accurate reporting
• Identify opportunities to improve delivery efficiency and effectiveness
• Use AI-assisted tools appropriately to improve analysis, documentation and productivity

Required Skills

• At least two to three years' experience in systems analysis, application support, production support roles. Intermediate SQL capability, including the ability to investigate data and troubleshoot system issues
• Some SSIS exposure will be advantageous
• Strong analytical, problem-solving, troubleshooting and debugging skills
• Experience supporting distributed applications, including cloud-based applications
• Understanding of relational databases, SOA, REST or web services and client-server technologies
• Knowledge of the software development lifecycle and Agile or Scrum delivery practices
• Experience using Jira and Confluence
• Strong written and verbal communication skills
• The ability to collaborate effectively with business users, analysts, developers, architects, vendors and delivery teams
• Experience in life insurance, insurance in general, payments applications and production support experience will be highly regarded. Candidates from other industries with relevant technical experience are also encouraged to apply.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes.

We've invested in our people and teams to ensure they're equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.